Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Dobbs is the most professional Heating and Air company I have worked with and I will only use this company in the future. They employ the highest quality, advisors, installers and office personnel. The advisors do not push or pressure you, only provide the options and allow you to make the decision that best suites your situation. Being a retired veteran, I have worked with companies throughout the United States and determined Dobbs Heating and Air to be the most honest and professional company.
Overall Experience
Quality
Price
Convenience
Conducted site visit with Rheem support, Brent Tested airflow and system performance in heat mode and cooling Checked static pressure, temperature rise, refrigerant pressures, and zone dampering. System is fully functional in all aspects of performance. Rheem app on homeowners home and the thermostat have connectivity issues and losing the ability to remotely control indoor air temperature. Recommend contacting internet provider and confirming 2.4 MHz operating range and possible band width limitations
DCM2: A/C complete, replaced (2) 16x20x1 filters. System is fully functional and operating within manufacturer specifications at this time, systems temperatures and pressures are appropriate for outdoor and indoor weather conditions. Right side unit is not operating owner is aware.
Established wi-if connection on thermostat. Conducted zoning test to confirm proper modulation. Set Home zone from 800 cfm to 950 cfm
System is leaking water at threaded connections on primary drain pan. Attempted to tighten all connections, system still leaked. Attempted to use thread sealant on all connections, system still leaked. Glued all threaded connections, no leaks detected. If system continues to leak will need to replace primary drain pan.
Upon arrival replaced thermostat with version 6. Added Pharite ring to downstairs thermostat, added foam tape at filter door, tested system operation’s everything is operating properly at this time.
Arrived to multiple communication faults Removed both thermostats and checked for presence of ferrite rings on thermostat wires. Both thermostats were missing ferrite rings. Installed ferrite ring on main floor thermostat. Re-mounted both thermostats, ensuring both were properly seated and secure to the mounting bracket Re-wired all low-voltage control wires utilizing pigtails with wire nuts Tested system, main floor thermostat is utilizing version 04 software, will contact Rheem to confirm proper software version. System was tested in fan mode, heat mode and cool mode. System was operated from both thermostats and phone app. System was forced into each mode multiple times. System functioned as designed with no fault reported in Need to confirm software and add ferrite ring to downstairs thermostat
Getting multiple error codes in history photo attached*, Homeowner stated turned to fan and then cool mode and then error codes activated. Switched to regular cool mode, getting fluctuating voltage 1-4V from e1, e2 to common on outdoor AC, with 27V at Red to common. Outdoor unit is operating properly. At zone board on damper getting 27V on Zone 1 Power open to common, (normal operation). At zone board on equipment side E1,E2 to common getting fluctuating voltage 1-4V. R-C 27V at zone board. Started up in Charge mode test, zone damper test, was unable to replicate code. Switched system off the to fan on then to cool and did not replicate code.system is likely having intermittent communication error, Unable to replicate faults, homeowner has concerns of system issue, also noted the gap space between filter door is not up to customer satisfaction, adding thicker foam tape will close gaps, homeowner noted filter is also dirty after 1 month after installation, informed typically is normal f
DCM1: Service 2 of 2, Heat Changed (1) 16x25x1, Performed Heating Maintenance Per Checklist, System is Running at this time.
Reversing valve was switching when unit was turning off, replaced Y wire with O wire on zone board. Sound is satisfactory to homeowner.
Upon arrival no heat found capacitor bad and burnt up. Replaced capacitor with homeowners approval, system was not sending 24V to outdoor unit, used Orange wire in place of yellow, system is operating properly in heat mode.
Arrived to poor heating in home and room imbalance Identified failed outdoor piston, diagnostics photos attached. System is operating 15-20* below normal operating temperature causing system to go in to defrost more frequently, reducing capacity and once outdoor temps get so low it’s causing the system to lockout on low pressure. Supplemental heat is operating at a higher rate than designed causing high energy bills. System requires dampers and duct modification to properly balance the home. Back bedrooms are receiving to much air with other rooms receiving very little air. Homeowner request quote to repair outdoor unit and request a comfort specialist to resolve airflow/comfort issues.
Replaced 2 return boots and 3 return grilles. Need correct size supply grilles to be installed
Upon arrival outdoor communication error. E1 to common was fluctuating voltage between.1-2 volts. E2 was not, replaced Y E2 wire with Orange wire, system started up as intended AC is now operational
Tested system operations and zoning, adjusted dampers in primary room to give minimal airflow to homeowner desire, bathroom is getting more air to homeowners liking. Adjusted blower speed in cooling mode to give 10% more air, will need to continue to monitor as we move more into summer temperatures. Need- (2) 14x4 white return floor grille & (14x4) 8 inch straight boot Need- (1) 16x8 white floor return grille