I was working as a customer service representative for a heating and air conditioning company. A customer called in and said that he had paid half of his bill using ACH. I asked him for his account number and the date of the payment. I then went into the system and found the payment. I verified that the payment was made using ACH and that the payment amount was correct. I then informed the customer that the payment had been received and that the remaining balance would be due on the next billing cycle. The customer thanked me for my help and said that he was happy with the service he received from our company.
