David was wonderful, he was very professional, intelligent, well groomed and personable. He clearly and simply articulated the problem with the furnace that my wife and I could understand. He recommended the furnace be replaced for our safety. We didn't hesitate, we payed him and we sent him on his way with well wishes and a dozen blue eggs from our chickens. It's dedicated people like David that " is just doing his job," that gives us hope, but I hope your company "Drake" needs to know, you need a whole fleet of David's on your side. Thanks you and Merry Christmas Gery & Darlene Huelseman