Scheduling is easy. Call before arrival is a good feature. Our tech Chris was polite, efficient. Followed up immediately with online invoice and list of services done.
The technician was punctual and notified me that he was available to arrive before the scheduled window for the appointment. He kept me informed as he performed the maintenance service. I’m very satisfied with the service.
Chris really knows what he is doing. Thank you
The technician Dave Almonte was so informative! Not only did he service our boiler and explain everything detail with support documentation (photos) to show me what work he completed but he answered all of my 1,000 questions without a huff or a short fuse. GOOD LUCK finding customer service like this these days.. Proud to be a Folkes Customer! Keep up the good training and good work ethic!
Danny was very conscientious in diagnosing the problem and replaced the bad parts. Both ACs are now working. He was very nice and even wore a mask . Thank you Danny
Very professional, extremely informative about my equipment in my home. He should be rated number one in your company he's an excellent employee and an excellent worker and I told him if he needed a job I'm a recruiter I would get him the best job but he said he was happy working for you
Explained everything as he went along. Definitely want Chris again
Folkes never disappoints. Sales. Installation. Service. Support staff. All rock stars.
Great service! David was awesome! He did such a thorough and efficient job!
Customer had a puddle of red fluid in front of boiler, couldnâ€™t see where leak was coming from, turned heating side of boiler on and noticed boiler pressure jumping to 43 PSI and relief valve on top of boiler began dripping, took pressure reading of expansion tank and tank pressure was 32 PSI, expansion tank had failed, replaced tank and purged system everything came back hot, tested faucets to make sure pressure was good and hot water coming from faucets and shower in master bedroom, shower in hallway has no flow of hot water customer would like a plumber to come out and take a look to resolve issue,. Everything else operational and working.
Service for well pump and well tank. Installed 3/4 hp pump and 40 Gallon well tank. Installed new poly pipe into well along with new 3 wire to well pump at a depth of 200 feet. System tested and all working properly. Customer is financing the job.
Cleaned and serviced gas boiler. Brushed and vacuumed burners. Inspected expansion tank, water feeder, air vents, circulater pump, 2 zone valves, and relief valve. Performed combustion and efficiency test. Tested 2 zones. System operational.
Installed 15k btu Mitsubishi hyper heat condenser with 15k btu wall mounted indoor unit in basement. New linehide, lineset, drain line and wiring. New ac pad and blocks. Started and tested.
Service for no water throughout the residence. Inspected well pressure tank which was determined to full of water. Also Ohm tested well pump which was found to have failed. Customer was provided an estimate to replace well pump and pressure tank; and also an estimate to replace the system with a new pump and constant pressure system. Customer advised that she is selling the house; and wanted to only replace the existing system. Customer accepted the estimate to replace the well pump and pressure tank. We will return tomorrow to complete all requested work.
Completed annual maintenance on one gas furnace, changed customer provided air filter 16x25x1, cleaned flame sensor, inspected igniter which looked good, inspected heat exchanger which looks good, cleared PTrap, tested blower capacitor which tested in range, all amp readings normal for inducer motor and blower motor, gas pressure readings normal, performed combustion and efficiency test which system looked normal, reset thermostat back to 73 degrees, customer renewed maintenance agreement.
When attempted to fire unit up, system had no line voltage going to emergency shut off switches. Tested both emergency switches for power. Checked breaker panel, no breakers were tripped. Reset every single breaker in panel, was unable to restore power to boiler switches. Consulted with Kurt and he agreed customers going to need electrician to diagnose bad breaker at panel.
1 gas new MA
Cleaned and serviced one oil fired furnace with MA. Vacuumed combustion chamber, changed filter, nozzle, and strainer, had to prime oil line with push pull pump oil line is ran very weird and pump doesnâ€™t have enough pull when oil goes back to tank, inspected all water components which look good, performed combustion and efficiency test which everything tested normal did have to make small adjustment CO levels were over 13%, system operational and working.
Service for water leak: Arrived to customers home. Customer led me to the basement and showed me the leak in her downstairs kitchen faucet. Located the water main shutoff. There was angle valves behind the panel wall. Old gate valve in the drop ceiling shuts off outside spigot and kitchen water line. Gave a price to replace spigot valve and new ball valve. Customer agreed and signed. Removed old spigot and replaced. Cut old shutoff valve in drop ceiling. Installed new shutoff valve to isolate spigot and water line that lead to kitchen Shutoff angle valves for old kitchen faucet, since she doesnâ€™t need this anymore. There is a sump pump under the kitchen sink that isnâ€™t working. Gave the customer a price to replace it. Customer wants to do this job but she will talk to her mother first. Paid for the balance for today with a card. Customer is very happy. Told the customer that I will perform a water quality test when I come back to do the sump pump. Would like paper copy receipt
No heat and hot water due to bad primary control not sending voltage to clean and cut oil pump, possibly bad oil pump, also found bad aquastat, not sending voltage to oil burner, and bad zone valve for indirect water heater (leaking and stuck open), boiler is also leaking, Recommend residential replacement boiler.
Service to put chrome cap in place of the old RO faucet. Zach was out here earlier today to install a hose bib and disconnected the old RO system that the customer did not want anymore but he did not have the chrome cap to put in the hole of the counter top where the faucet was. Put the cap in place and double checked to make sure there was no leaks and everything was working properly. Collected signatures and the job is now complete.
Service for broken shut off valve at the kitchen sink. Customer was trying to shut the water off to the ice maker because the new refrigerator was being delivered today and when they tried to turn the valve off it snapped. Remove the old nipple from the threaded elbow in the wall and install a new brass nipple and 3/8â€ angle stop for the cold water to the sink and ice maker. Customer would also like for us to leave the ice maker line disconnected so when they drop off the refrigerator they can easily hook up the new one. Once we put in the new threaded angle stop, we turned on the water and tested. There is no more leaks and the valve is working great. Cleaned the work area, collected signatures and payment. Job is now complete. The customer is very happy with how quick we came out and were able to replace the valve for a good price.
Install customer supplied hose spigot. Folkes arrived on 10/14/2021 arrival to install customer supplied hose bib. Upon arrival I drilled out the hole for the new hose bib. I then mounted the new hose bib to the side of the hose and connected it to the water line inside. I then turned the water on and checked for leaks there are no leaks at this time. I then thanked the customer for choosing folkes and left.
Arrived and made the piping repair to the 1/2â€ hot water line. Used 4 90â€™s to move piping further away from the flue pipe. Took flue piping apart and brushed the heat exchanger and took a combustion test after. No other issues to report.