The technician Casey was very courteous and informative, However, I was not pleased with the company’s overall service this go round. I called a week prior to this visit inquiring about ball park estimate(s) for dryer vent cleaning and the male representative claim he was unable to provide a price range until a technician made a site visit. The price quoted at the time of the visit was too high in my opinion so I am exploring other companies in the surrounding area. I had to pay a service fee for the technician visit, which could have been avoided if I received the ball park estimate over the phone. As a long time customer who had paid thousands of dollars throughout the years, I deserve better.
Response from Go Green Express Home Services:
Dear Wanda, We are sorry to read your experience with Casey warranted 3 stars. As a Premium Service Provider who designs customized options to fit each family’s needs, Casey did just that. It would be irresponsible of us, and unfair to you, for us to quote prices without looking at the specifics of the job, so a service visit absolutely warranted. This NFPA article shows how dryer fires cause life and property damage issues every year "https://www.nfpa.org/News-and-Research/Data-research-and-tools/US-Fire-Problem/Home-fires-involving-clothes-dryers-and-washing-machines". We see dangerous conditions every day. His knowledge and years of experience in the field stand behind our Company’s Core Values. Not all our options or solutions will fit every family. We wish you the best with your choice.
