SD THE ALARM THAT TOM PUT IN THE ATTIC WAS GOING OFF YESTERDAY AND PER ROD THINKS THE DRAIN PAN IS FULL SD THE UNIT IS STILL COOLING 4-7 We completely understand how challenging & uncomfortable a technician in your home/business may be. If it would make you feel better, we can actually set up a completely non-face to face service visit for you. I’ll just need to get a good understanding where your equipment is located & we can put a plan together that you can be comfortable with…How does tha