I emailed the office to inquire about a quote to fix my wine cellar a/c unit. They were very prompt in responding and not only scheduling a appointment but also searching for the best possible deal for me. They offered a first time client discount and managed to get a technician out to my house within the day of request. The technician was very professional. Upon arrival he put shoe covers over his feet to protect my home. Also he knew exactly what to do to fix our unit. He even went ahead and help find the best economical solution for the unit which was deciding between repair and replacement since the current unit is old. Overall great experience with both office staff and technician. Would highly recommend their services.