This is about the second or third time Jermaine has been out to look at our old? Outdated? Confusing? Overall badly installed furnace done by another company. It's nice to know we are able to get the same technician who is familiar with our problematic furnace. He's polite and does multiple test to figure out the problem. He is an asset to your company and deserves all the accolades you guys have to offer.
