I got fast service from the time I called until the time the men came to service my furnace/air conditioner. They not only diagnosed the problem immediately but knew exactly what parts I needed to replace (in this case, a filter). They're total professionals who know their work well and they were polite and explained what was wrong and what needed to be done. They didn't rush in and out; they took the time needed to do a thorough job. I think they're an asset to your company.