Excellent Service

Marie from Coplay, PA

Pleased with careful and excellent service at this time

Great service

Susan from Coplay, PA

Exactly what I ordered.

Richard from Coplay, PA

The work was done inside the timeframe the tech quoted. The only negative is that the work did not pass inspection. The positive is how quickly the problem was corrected and passed the re-inspection. I am completely satisfied and would absolutely use Jack Lehr Electric again if I required electric repair.

Good experience

Marie from Coplay, PA

My Technician was very courteous and efficient...excellent service

Good Service

Susan from Coplay, PA

Annual Maintenance

Carmen from Coplay, PA

Overall good service WAITING FOR RECEIPT FOR REPLACED PART........

Overall, pleased

Melody from Coplay, PA

I feel the labor of $269.00 is high for a job that took 1/2 hour; especially since the technician was already here for regularly scheduled service. I am also disappointed in TRANE as I have already have had several problems and the heat pump is only a little over 2 years old; so I am grateful to hear that you now sell other brands.

Service was great. Was very satisfied

Susan from Coplay, PA

Service

Melody from Coplay, PA

Somewhat Disappointing. I had an appointment on 5/24 which was canceled at the last minute on that day and it is discouraging to know that no other technician was available and I take a vacation day for servicing and my time off is valuable and limited. The person servicing the equipment on the rescheduled appointment of 6/8 was late although he did call to let me know, I was his first appointment. I appreciated that I had a Saturday appointment, but I feel your technicians need better training, I needed to know how to get the front cover off the thermostat guide to obtain the model # and he did not know how to do that and said that since it was Saturday, there was no one he could call to find out. He did not offer to find out the following week and come back. I feel your customer service is overall good, could be improved however. Thank you.

Annual Maintenance

Carmen from Coplay, PA

Great Service

Maryann from Coplay, PA

Very professional and the attention to detail on the service was outstanding.

Jack Lehr comes through again

Curt from Coplay, PA

Technician friendly and well trained.

Great service, friendly and knowledgeable technicians!

Kathy from Coplay, PA

Great Experience

Andrea from Coplay, PA

Warranty maintenance was performed, Tech was on time, friendly, courteous, and knowledgeable

Annual heat pump check-up

Eric from Coplay, PA

Very thorough this time. The technician identified and replaced a faulty component on the same visit. Heat pump now runs quieter.