Great service !!!!!!! Noah is an excellent technician !!!!!!! Friendly, great personality and very knowledgeable and his work.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Service technician very thorough. Does an excellent job in cleaning and servicing unit. Cleans up very well after he is done, very courteous and patient in answering questions, and has a great attitude. Always recommend Rodney and Jackson and Sons to anyone needing heating and air work.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Technicians very courteous and knowledgeable . Prompt and thorough.
Overall Experience
Quality
Price
Convenience
TECH SERVICED AND WASHED unit. Found no challenges.
Tech washed and serviced unit and found no challenges at this time customer was not home tech could not check delta t or check thermostat tech left filters in storm door.
Te h found a coil split systems straight ac. Tech did find coil was slightly dirty. Tech also found coil is extremely rusty and found oil spot on the left coil in the middle of coil. Tech leak searched system and found there was a leak in the oil spot as well as coil was freezing up after the indoor txv. Tech informed office and spoke to Gina. She informed tech to proceed with maintenance on system add leak freeze and charge back up. Tech proceed with maintenance added leak freeze and added 2lbs of 410a to achieve pressure ps within specs. Outdoor temp is slightly colder then on charge sheet. Next visit to recheck pressures. System is operating properly at this time.
Tech performed ESA on 1 system found leaking evaporator coil and burnt heat strip contactor, field supervisor out to verify.
Tech performed ESA on 2 systems, found gas pack no lighting consistent tech found burners very corroded and rust clogged wings tech cleaned burner but recommend replacing due to amount of corrosion. Customer approved replacement of burners tech doesn’t have burners on truck office needs to order tempstar burners.
Tech performed maintenance per service agreement. Tech found no challenges at todays visit. Tech did not have 24x24x1 filter on truck. Tech will have to drop filter off when possible. System is operating properly at this time.
Tech washed and serviced unit and found no challenges at this time tech recommended replacing uv bulb customer would like to wait for now and and change next visit. Customer extended psa via card 373.43
Tech returned to replace top heat element which was found broken. Tech removed the heat strip bank and removed the heating element replaced with new element. Once replaced tech tested system and system is heating with both elements at this time. Amp draws are within specs
Tech thoroughly cleaned and inspected system, tech found no challenges at todays visit. System is heating properly at this time.
Tech performed ESA on 1 system. Tech found no concerns with system operations. Tech did find blower built up with bacterial growth, tech pulled and cleaned. Tech would recommend plasma pure air; tech did not have pamphlet but had picture of QR code saved on phone, tech uploaded that picture to service titan’s customer can access the informational video. System operating properly upon departure.
Tech performed ESA on 2 systems. Tech found no challenges or concerns with system/operations. Both systems are operating properly upon departure. Tech introduced plasma pure air to homeowner and left pamphlet. Filter may need to be changed on condensate pump for mini split next visit, unsure if those are carried on ESA trucks.
Tech found only 1 heat strip working but receiving power. Tech tried replacing limit switch but found the top heat strip not working and no continuity across heating element. Top heat strip would need to be replaced. 11kw
Tech found no difficulties at this time.
Tech found no challenges at this time. Homeowner extended ESA. Please mail paper copy of renewal
