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Luis was Great. He went out of his way to find and fix the problem. He was caring and very nice. Thank you Luis, l will for sure remember your name.
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Overall Experience
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Great service !!!!!!! Noah is an excellent technician !!!!!!! Friendly, great personality and very knowledgeable and his work.
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Overall Experience
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Overall Experience
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Overall Experience
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Overall Experience
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Overall Experience
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Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Service technician very thorough. Does an excellent job in cleaning and servicing unit. Cleans up very well after he is done, very courteous and patient in answering questions, and has a great attitude. Always recommend Rodney and Jackson and Sons to anyone needing heating and air work.
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Tech washed and serviced unit per service agreement, tech found no challenges at today’s visit, tech found uv bulb blown, tech left estimate for customer, customer was not home but dad let me inside home, the system is back up and running and holding a delta t of 20 degrees
Customer stated the system is heating properly. Tech checked wiring and thermostat connections, dip switch was engaged for enhanced mode for dehumidification purposes during the summer, no challenges with the system were found. Tech went into advanced settings and adjusted for the 2nd stage does not operate until the temperature differential is 2 degrees in either heat or cool mode and discarded comfort mode. The system will operate mainly on the first stage to prevent short cycles and better dehumidification, 2nd stage will operate if the set temperature drops below the set differential 2 degrees. Tech educated the homeowner about the modified setting on the thermostat and explained how the system should operate now, customer is going to monitor the system and see if the changes are more beneficial but currently is content. Tech went over today’s findings with Adam. warranty
I was called to unclog a toilet in the home. Provided service, toilet working properly.
Tech washed and serviced unit. Customer was not home and could not get up with customer. Tech found surge protector failed. Left estimates to extend PSA and surge protector. Could not get delta T. Did not have 24x24x1 filter to leave.
Tech washed and serviced unit. No challenges with unit at this time. Unit is older but no leaks and compressor ohming green. Replaced UV bulb. Unit is heating with a delta T of 19.
Performed ESA on one system, found no challenges. Invested in ESA, todays first visit. System is heating properly.
Tech found the Trane odyssey air handler is heating properly with both heat strips. The AC only system runs the entire back half of the store in the dining area and by the drink coolers. The supply temp is 83 on the system that is heating. This is not adequate to heat the entire store. Tech verified both systems are straight AC. The kitchen system is a heat pump but controls an area separate from the store tech recommends installing at least a 10KW heat kit in the AC only system. Breaker is a 15 and would need to be replaced with a 60, disconnect has the small 30 amp fuses and would need to be replaced with a nonfusible. Electrician would need to update the electrical before installing the heat kit. Tech emailed information to the contact .
Found no issues with system. Heat strip only, found system heating properly upon arrival. Did find other thermostat for heat pump turned off, causing only heat from heat strips on Trane system heating building. Turned other thermostat on. Both systems are heating. Could not reach Penny via phone to inform of findings.
Replace broken clean out and put concrete donut around it
Tech found one leg not getting power on heat strips. Tech found bolt was slightly loose. When tech turned disconnect off 1 leg arched. Tech tighted connection inspection is due. Tech informed customer on findings and on disconnect sparking. Cuswill have electrician look at it.
Made estimate for Fixing clean out drain and adding concrete donut to cover the clean out to prevent other issues
Tech preformed preventative maintenance and serviced both the split and mini split system. Upon arrival, tech notified customer of plumbing services. Customer would like to have plumber come out to take a look at challenges. Both systems are up and running with a delta t of 25 and 29.
Tech performed preventative maintenance and serviced system. Tech found no issues at this time. System is up and running with a delta t of 32.
