Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Kyle was very professional and knowledgable. Even though the issue was much more than I expected, Kyle explained the issue and the reason for the expense.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
I am new to the area . There are many heating and cooling company’s , glad I got hooked up with a good one .
Overall Experience
Quality
Experience
Punctuality
I woke to a cold house Saturday 1-30-21 and called Jackson and Son's around 7:00 am. They were very helpful and dispatched Mathew out to my house and he arrived around 11:00 am the same day! I knew Mathew from a previous visit too my residence. He was very professional, friendly and answered all my questions. He found the problem in a matter of minutes, explained what had happened and then replaced the defective switch and further did a systems check to make sure nothing else was amiss! Excellent Tech!!! My only gripe was I thought the switch was a little/ a lot pricey for a sensor switch the size of my thumb nail but if it doesn't work it doesn't work! Anyways great response time, excellent service as always. Did I mention the replacement part being a shocker? Lol, ya get what ya pay for!
Overall Experience
Quality
Experience
Punctuality
Matthew was very courteous and professional. He explained the problem and suggested several repair options. He was very knowledgeable and had great communication skills.
Overall Experience
Quality
Experience
Punctuality
Great service! The young man that came was very knowledgeable and was very professional!
Overall Experience
Quality
Experience
Punctuality
KEVIN AND MARQUS REPLACED A TRANE SPLIT HEAT PUMP
Tech found 5 amp fuse blown tech found lps wire had shorted out on copper in compressor tech repaired wire and found 24v transformer had failed was receiving 240v but not sending 24v tech got approval from rental manger to perform repairs unit is cooling at this time
Tech returned to replace pcb board unit started up tech did have to go to thermostat and reprogram the board and run on test mode so thermostat can communicate with new board tech tested system od fan is operating correctly system is operating correctly has running for 20 min with no issue 64 supply 83 return temp did drop 2 degrees while tech was there
Upon arrival homeowner stated system not cooling. Tech found system low on charge, about a pound. Tech also noticed vents inside home were closed off. Tech topped of unit and opened vents. System is back up and cooling.
Tech washed and serviced unit Customer extended psa
Tech washed and serviced unit Customer extended psa
Tech found od fan motor would run for 30 sec and cut off tech found control board would send voltage to motor then within 30 secs would stop voltage and relay would click motor is doing what is being told control board is not operating as it should and cutting power to motor within secs tech spoke service tech they confirmed replace board office call with specifics
Trane 3.0-Ton Heat Pump w/ Air Handler
Tech arrived and found condenser fan motor faulty, tech gave price of $430.31 +tax, customer approved, need to order condenser fan motor. Condenser model and serial are in equipment file.
Performed ESA. Upon arrival technician observed a delta t of 11 degrees. After performing maintenance and leak search, technician could not locate a leak in the system. Delta t after maintenance was 11 as well. Senior technician requested. End of week is best for customer.
Upon arrival tech did see thermostat is 80 calling for 73 tech found thermostat is near stove tech recommend S relocating thermostat tech also found program for compressor per hour was 3 tech changed it to 6 per hour tech found drain pipe was going slightly up hill befor the elbow down tech took top off found 2 in of water in drain pan with slightly draining tech cleared drain pan out and put ent clamp to hold drain down so no build up water would be present tech suspected stove was changing temp from tstat and with water build up causing humidity build up in home making seem like it was hot tech did find supply was 60-61 return was 79-80 delta t is within specs
Tech completed ESA on both units. Tech found no challenge with either unit. Tech did notice in crawlspace air handler, there was standing water under it, where it sweats from the outside. Tech recommended getting secondary drain pan. Both units are running properly at this time.
Tech performed ESA on unit. Tech found leak on evaporator coil. Tech called field supervisor. Tech finished ESA and found no other problems. System is running at this time. Delta-T is 14 degrees, but homeowner has shade in the morning and evening, states that some days it struggles to keep it in the middle of the day. Field supervisor took care of them after my departure. Tech installed Union on drain line and flushed
