2330 Indian Springs Rd
Dudley, NC 28333
(919) 734-9611

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Local Reviews
for deep run, nc

Rated 4.9 out of 5 stars based on 27 customer reviews

Great Installation Experience!

It was exciting to get my new Carrier heat pump installed by Jackson & Sons. Juan & Shane did the install and were an outstanding team demonstrating great competence, expertise and efficiency. Juan & Shane were both so friendly and courteous and took time to answer all of my questions and made the whole experience awesome. I am pleased with this new system already and I am confident that Jackson & Sons will keep it running perfectly for me.

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Outstanding Service and Teamwork!!

My first experience with Jackson & Sons was awesome. So thankful I gave them a call. All personnel on the phone were courteous and very responsive. After quickly sending me an awesome technician Matthew, I also had the great experience of meeting his field supervisor Bryce who came & together they found the best solution for my heat pump issues. So looking forward to the installation of a great new Carrier heat pump. Bryce was so courteous and helpful. It is great to see such professionalism & teamwork of the staff at Jackson & Sons who truly show they care about their customers and strive to give the best service. So thankful I chose the team of Jackson & Sons to help me.

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Outstanding Service!

I am so thankful to find such an awesome friendly & caring company to take care of my heating & cooling needs. I called for the first time & everyone on the phone was so courteous & eager to help me. They responded quickly & sent out an awesome technician, Matthew. He was so thorough and took time to carefully explain all of his findings to me, and worked diligently to provide solutions to all of my heat pump issues. Matthew and all of Jackson & Sons are the best!

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Quick and excellent service.

Campbell was right on time. Fast and friendly service.

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Excellent Service!

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Excellent service

Fast and efficient. Very friendly and knowledgeable

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Very good

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Excellent Service!

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Excellent Service

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Very good service

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Good service

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Good service

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Great

He did a great job very nice young man

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Excellent service

Technician seemed to be very competent.

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On time , on schedule .

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Job Locations
for deep run, nc

Matt C.

Matt C. Job Checkin

Tech performed esa on trane package heat pump, found no challenges at todays visit Customer extended esa


Matthew L.

Matthew L. Job Checkin

System was void of Freon due to blown terminal. Tech flowed nitrogen while brazing in new compressor and new biflow drier in the attic. Added Acid Away to new compressor. Replaced burnt compressor plug. System passed nitrogen pressure test and standing vacuum test. Put warranty label on original compressor. Picture of old and new compressor data tags are on service titan. Tech recharged system with 9 lbs of R410a. Changed blower control board to Y2 for correct airflow. Tested system without any further issues. Full install warranty.o


Matthew L.

Matthew L. Job Checkin

Leak on hot water heater supply to provide card to office to schedule repair tomorrow


Romario  T.

Romario T. Job Checkin

New carrier split system. Found a blow out on the compressor terminal. A new compressor and terminal harness plug would need to be ordered. System installed in January 2024. System is down for now. Covered under contractor warranty.


Matthew L.

Matthew L. Job Checkin

Tech installed new warranty ECM blower and tested system. No further issues. Collected for repair.


Brett  S.

Brett S. Job Checkin

Tech performed maintenance per service agreement. Tech found no challenges at todays visit. Tech left one 20x30 filter with homeowner. System is operating properly at this time.


Kyle W.

Kyle W. Job Checkin

FOUND HEAT STRIPS STUCK RUNNING DURING COOLING OPERATION DUE TO FAULTY SEQUENCERS. REPLACED SEQUENCER RACK AND CYCLED WITH NO FURTHER CHALLENGES. MRS. CRAFT APPROVED VIA PHONE. BILLING TODAYS INVOICE. (COMPRESSOR INTERNALS ARE VERY NOISEY/AMP DRAWS SLIGHTLY HIGH. CAPACITOR AND PRESSURES WITHIN SPECS. SYSTEM RUNNING AT THIS TIME. MADE CUSTOMER AWARE OF POSSIBLE FAILING COMPRESSOR INTERNALS.)


Matthew L.

Matthew L. Job Checkin

Tech installed temporary PSC motor wired to contactor. System is cooling, but not heating. Need to get new ECM for blower to run in heat. ECM blower is ordered.


Spencer C.

Spencer C. Job Checkin

Tech found blower not running with 27v present at the 2nd speed tap and 246 v present between L and N on the constant torque blower. Blower motor and module will need to be replaced. Customer approved repair.


Ricardo  T.

Ricardo T. Job Checkin

Tech washed and serviced unit and found no challenges at this time.


Matthew L.

Matthew L. Job Checkin

Tech recovered refrigerant charge and flowed nitrogen while brazing in new indoor coil and biflow filter drier (drier came with coil-no truck stock used). System passed standing pressure test at 200 psi of nitrogen and standing vacuum test at 370 microns. Tech recharged system with 8 lbs 4 oz of new R410a and tested. System is back cooling. Tech also recommended replacing 45/5uf dual capacitor. 45 uF side is 10% weak. Customer approved replacement. Tech collected for repairs. System is back cooling.


Brett  S.

Brett S. Job Checkin

Tech performed maintenance per service agreement. Tech found no challenges at todays visit. tech recommended ez trap and overflow switch for primary drain pan. Homeowner will think about it. Tech replaced one 20x30 filter. Homeowner renewed one system PSA at $372.56 via Mastercard.


Derek J.

Derek J. Job Checkin

Upon arrival tech was shown where one of the branch lines feeding a bedroom fell down. Tech went under the house and put screws where the piece of pipe goes into the boot to prevent it from falling down again and seal taped it. Tech recommends we return to insulate branch lines due to there being multiple not insulated.


Matthew L.

Matthew L. Job Checkin

Quoted replacing downstairs system. Customer is going to talk to her husband and will contact us back


Kyle W.

Kyle W. Job Checkin

FOUND SYSTEM LOW ON CHARGE. LOCATED LEAK WITHIN EVAPORATOR COIL FINS. LEAK FREEZE WAS USED PREVIOUSLY BUT HAS NOT SEALED LEAK. BUILT ESTIMATE FOR WARRANTY COIL REPLACEMENT. SYSTEM IS 8 YEARS OLD, EVEN WITH WARRANTY COSTLY REPAIRS NOT RECOMMENDED. HANDED OVER TO FIELD SUPERVISOR TO PROVIDE SOLUTION.