10 out of 10stars
After two other very poor customer service requests (other companies), I found Jake’s. I called them late at night after other company was a ‘no show’. I got an almost immediate response saying they would call me back the next morning to set an appointment. They called about 8:30 am the following morning. Appointment set for this morning. Last night (evening) I got a call that they could come then if I wanted them to. Since I was not home, I left the appointment for today. My technician was Gary. He called about 20 minutes ahead to let me know he was on his way. He arrived about 5-10 min early. He thoroughly checked everything; then gave me the bad news. “Best to get a new furnace, etc.”. When I told him I absolutely could not afford that, he said he’d check further to see if he could fix it, at least for now. After a good while, he said he felt he found the problem...corrosion from a previous ‘water’ issue. He didn’t know if he’d be able to do the repair...not having the parts or if they were available any longer. He took pictures and is going to find out... Then he proceeded to work to do a repair with what was a ailable. After a while, he said ‘I think I got it!’ I was thrilled!!! Yes; it was fixed and I have heat again. Gary also showed and explained the thermostat and checked (changed) the filter. He is going to check on a reply part for the corroded part and filters for the special filter system I have. He also told me about the annual maintenance program, which I will be taking. My cost? $427. This was more than I had budgeted but much less than I feared. I was very happy with the customer sr I e and follow thru; plus the fact Gary knew what he was doing and got me taken care of. Communicating about the issues was a huge plus!!! I plan to use them going forward and will let friends know!
Always professional. Great service.
Professional, quick to come & quickly repaired.
Plumber figured out the problem and fixed it right away.
Dwayne was friendly and diagnosed the problem immediately. He shared with me the challenge and was able to provide a quick resolve.
Your technician was wonderful
Everything went great!
Donny is a real professional. On time, efficient, tidy, and personable. Highly recommend Donny.
Heat pump replacement
Bathroom sink leaking
Technician needed furnace repair
Replaced defrost board
Ac not working
Water heater leaking
Water heater leaking