Our air conditioning was broken. My father works in HVAC but lives in Maryland so we could not have him come and help us. My husband who is pretty handy took a look and with the help of my father over the phone determined that the motor probably needed to be replaced. My husband replaced the motor and after the AC was still not working we called JC to come out and have a look at our system. We have been ordering our oil from JC for quite some time and have had a service contract with JC in the past. Mike came out, said that we had a loose connection in the furnace center. When the AC was still not working he checked somethings outside, told us that we had a leak and that we probably needed a whole new system including a new furnace center. Everything that Mike recommended to get up and running would have totaled well over $1,000 and he mentioned that even if he was to do all of this work, he could not guarantee that the system would work longer than the night. I told him that I wanted to have my father look at the system before we did any work and planned for my dad to come up the following weekend. My father came up this past weekend, spent 10 minutes in the basement and saw that my husband had put wires in the wrong way and that the motor/fan was blowing the wrong way. He also noticed that one of the belts was loose. We did not have a leak and did not need any refrigerant. He did say that we should budget for a new system but that it was not needed in the immediate future. My father has over 30 years of experience, so I asked him if this is something that the tech should have caught and he said yes. Whether Mike was just inexperienced to look at the motor, I do not know. He did know that my husband had installed a new motor, so logically I would think that is one of the first places he should have looked (as it was for my father). We would have wound up spending a rediculous amount of money for things that did not need fixing if we had not asked for my father to come up. It is so disappointing to feel like you can not trust a company that you have been giving business to. Had we not had my father who we trust, or been savy enough to have a second opinion, we would have been out A LOT of money and the system would still not have worked.
Response from JC Heating & Cooling:
We apologize that you were not satisfied with your service call as this is the first we are hearing as no call was placed to our office regarding the issue. After seeing the review we immediately called and spoke with your husband and resolved the issue. After going over the details of the service call, he thanked us for the quick response to fix the situation. This was a unique call where the homeowner attempted to repair it themselves, did it incorrectly, and made it harder for the technician to diagnose the problem. Mike is a good service technician and and always receives great reviews from our customers. We are constantly improving ourselves and our company with the goal of customer service excellence.
