Despite the techs showing up with the wrong furnace they took the time to go get the correct one and get it installed the same day. Very nice technicians, they were careful, and cleaned up any mess they made.
Response from J.E. Johnson Services, Inc.:
"Thank you for taking the time to tell us about your experience. We are thrilled that you had such a great experience with our staff. If you would take a moment to ""LIKE"" our Facebook page and possibly leave a review there we would greatly appreciate it as we're working to build our social media presence. https://www.facebook.com/jejohnsonheatingcooling/ Julie ~ Business Engagement Coordinator"
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Very friendly service employee and I appreciated that it was also timely.
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We had the unpleasant experience of the furnace going out Christmas Morning. The home warranty company was notified and by early the next day JE Johnson was out. Bad news the furnace was toast, even worse it was -5 outside and it was expected to get even colder. JE Johnson worked hard and pushed my home warranty company to rush the new furnace to us. Although it took a little longer than we wanted considering the temperatures JE was always there letting us know what was going on with the new furnace delivery status and the pushed my home warranty company daily to expedite the repair. Once the new furnace arrived they were at my house bright and early to get the furnace installed.
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Install of Goodman furnace, 96% 80 mbtuh upflow.
Control board and t-stat replacement on Carrier furnace
Replaced thermal fuse and cycling thermostat, also cleaned lint from dryer
Replacement of 1/5 H.P. Condensor fan motor
