I’ve never been one to give bad surveys. And honestly, I wouldn’t consider this one to be. But maybe it’ll help with future customers. This was a BIG purchase. The system I bought was half the price of my house. I was beyond nervous. Ryan was great. But when I said we needed to think on the purchase, he swore up and down that if we didn’t purchase it that day, we would lose the pricing. The pricing that was already much much higher than anticipated but he seemed to be well versed and I wanted to trust him. But to pressure a sale like that, just didn’t sit right. During the install, the technicians told my boyfriend that Ryan did not measure it correctly and that our furnace would hang out. When I asked Ryan about this, he didn’t take ownership. I requested a different furnace that is the correct size and was given a lot of push back from him. He even said it would be more money from us to go smaller. And it felt like he only said that to get us to do it. Which felt wrong. This is a lot of money for us to feel wrong about it. Our furnace did not work after installation. For 4 days we didn’t have heat. Ryan called me to check in and to have me sign my invoice. I told him that the furnace didn’t work, that Channing was working on it. And he continued to press me signing the invoice when I could. An invoice for a furnace that wasn’t working. It turns out that was simply missing caps. I don’t know if this was an installation error, a manufacturer error or what. Channing was excellent in communicating with us. He said we would be reimbursed for needing to buy our own space heaters which we are waiting to get approved for reimbursement. I understand there being a wait. I was calm this whole time. I was patient. I’m not confrontative. No one wants that customer. But I have to say, for such a large important purchase, I have left this feeling taken advantage of.
