I asked to have LBA come fix my water heater during overtime rates because I have small children and need hot water. The service provider came out spent the time trying to figure out how old the heater was instead of trying to fix it. He never indicated to me that he ever tried to open it up and clean out the lines or check the thermal cupple. Instead he tried to sell me a new heater and said he wouldn’t charge me the overtime hours. Once it was clear I wasn’t going to buy a new one from him. He then came back and said company policy dictates he must charge me the full $200 even though he didn’t do anything. I just had another company come and the heater was started in less than 30 minutes. In my opinion this company is more interested in selling new appliances than trying to help their customers.
