We woke up to a very cold home due to a malfunctioning Lennox heating unit that was 5 years old. Approximately two hours after I placed the trouble call to LBA a repairman was at my front door which was an excellent response. I chose to deploy the Platinum service offered by LBA along with a warranty replacement on a pressure switch. We were up and running by mid afternoon before the start of the Chiefs/Texans playoff game at Arrowhead.