Just had the same repair 1 year ago and you all come out and say we need the same part again? You offered no discount (I know the warranty was expired) to a long standing customer after I was told last year that it's chance of failing quickly was small. You titled this level of repair as a "band-aid" fix so you should have stood by that and told me it would last only a year. I would have gotten the higher level like I did this year - which I guess it will last only 2 years since it was only the "bronze level" fix. My guess is you all won't quit until I get the "Gold" level or buy a new unit. Neither are going to happen with your company.
