Checked all operations in the cooling mode. Found the capacitor had failed fan was spinning backwards. System was low on refrigerant and very dirty. Replaced capacitor and unit if working properly at this time. Customer is thinking of replacement. View visual findings from this job here - https://visionshare.xoi.io/?id=XA-1C10-B6A271829E5C45A1A203C27FF1092A98