Every thing went well except he broke one of the clips holding our air filter.
Overall Experience
Quality
Price
Convenience
Trey throughly checked all complaints with our unit and took the time to explain what he found.
Overall Experience
Quality
Price
Convenience
Hassan was excellent, got here in the timeframe quoted and promptly got us back up and running. Very professional and pleasant to work with.
Overall Experience
Quality
Price
Convenience
Preformed maintenance inspection on heat pump system. Checked indoor coil and found it to be clean. Checked ductwork and found it to be clean. Blower wheel needs to be clean to qualify for membership. Checked filter and customer informed me they put them in a month ago. While closing the filter grill one of the locks snapped off, I informed the customer of what happened. They asked if the filter will stay in place with one lock, I ran a few test and confirmed it will. They were OK with that since it is staying in the grill. Checked outdoor coil and found it to be clean with no signs of leaks at this time. Checked outdoor capacitor and found it to meet manufacturer set points. Checked outdoor compressor and fan motor amp draw and found them to meet manufacturer set points. Checked pressures with gauges and found them to meet manufacturer set points with current outdoor temperature. Checked compressor windings and found them to be good. System is in working condition at this time. Cu
During my inspection today, the customer greeted me at the front door. He got started by informing me that he just started to replace the thermostats. And then the system would not work. He said he contacted the customer support line for the new thermostats and they informed him to check voltage. He said he didn’t have any voltage at the thermostats and then they informed him to call a HVAC company, during my inspection, I found that the three amp fuse for the system was blown. Upon further inspection, and questioning with the customer, I found that he did not cut the breakers off when he was doing the thermostat which popped the fuse. I gave him the option to install a new fuse, and to inspect the rest of the system, which he did go with. I did not find anything else wrong with the system. I am giving him the option to install two new thermostats, which will be customer supplied by him and to inspect The upper system and then to go with a membership. The customer informed me that the
Upon arrival customer showed location of thermostat and attic system filter she is changing out. Found the coil and blower motor clean did see debri building up on plastics inside unit provided customer with uv opinions to adress this. Drain line is clean and clear flowing properly at this time. No surge protector on the indoor unit. When checking outdoor unit found coil clean no leaks detected at this time. System charge is within manufacturer specifications at this time and capacitor is in the correct range. Returned system to normal operation customer declined at this time to think about options provided.
Upon arrival customer explained how system wouldn’t cut on. When looking at the indoor unit found a wire nut separately from system. Once reconnected system began operating. Inspected heat strips which were at 35 amps in correct range. Blower motor was amping within correct range. Did find the condenser motor bearings bad informed and provided customer with options to address issues.
During inspection found alot of rust build up on the blower wheel and and parts of the heater kit. Tested heat strips where were amping correctly at this time. Blower motor was amping within manufacture specifications at this time. When in the attic the left side has some items blocking parts of the ductwork and sitting on parts of the drain line. Informed from last visit this can cause issues if something gets damaged do to storage items. When going to outdoor heatpump found coil clean free of debris at this time. Inspected bearings and capacitor which were operating properly at this time. Charge on the system was within manufacture specifications at this time.
Upon arrival spoke with customer about todays plans and started on system. Put new pan in place and made sure everything was level. Pulled and cleaned blower and cleaned indoor coil. Put in new eztrap and made sure it was wired in. Found heater kit had failed, called and got price for customer for heater kit. Customer approved repairs. I called allied and ordered the part. Explained to customer as soon as we have it in hand we will give her a call.
Upon arrival spoke with customer, she showed me issue with dry wall in ceilin. Found unit has no drain safety’s, unit is un level. Coil and blower are extremely dirty. Filter was very dirty. Wires are tight. Showed customer. Went outside, contacter and capacitor checked within specs. Fan and compressor amped within specs. Refrigerant in system, but can’t be sure if it’s correct with dirty blower and coil. Spoke with customer about unit and she would also like a quote on replacement due to age of equipment.
During my inspection today, I found multiple issues with the system. The customer stated to me that the system was not keeping up and I believe I found why this was. First being that there are three components on the system that need to be replaced no matter what. The contactor, the 45/5 capacitor And the outdoor condenser fan motor. The system is a package unit and the nameplate was almost unreadable. I was able to see the serial number which I was then able to reverse search on Goodman‘s website and get the model number off of it. I then found that the entire system needs to be cleaned . The evaporator coil is so dirty that it is not allowing any airflow through it. I have the customer on the schedule for robin to come out here and give them an option on replacing the system. The office will complete the estimate for the repair and send it over to them. I have also emailed them the check sheet and also the pictures and videos from today.
Upon arrival spoke with customer, went to indoor unit and found drain safety had system tripped off. Got approval to clear drain. Coil and blower are clean. Wires all tight. Indoor came on good. Went outside, outdoor unit is clean. All electrical checked within specs. Motors amped within specs. Refrigerant levels checked within specs. System is working at this time. Spoke with customer about membership. Customer approved membership.
Customer did not want the system serviced. He stated to me that the system is on able to run anyway. He was looking to take out the furnace. And install a ductless air system. He wants to turn the area where the furnace is in now into a closet. I told him that we would get him on the schedule for a territory manager to come out here and talk to him about the replacement of the system. He is scheduled today between four and 6 o’clock
Upon arrival inspected filters at this time were dirty. When inspecting blower motor found it clean free of debris but rust build up along the wheel. When in the attic some of the items were bowing drain line causing secondary to drip in pan provided options to address. Coil had some debris on first look but being member cleaned the coil to keep it to par. When looking at the out door unit found the system on but fan was not spinning. Checked the capacitor which failed for both fan and compressor side provided customer with options which they accepted and were completed today.
Upon arrival spoke with customer and let her know everything I would be doing today. She explained the system was old and she had another man that took care of the system but wanted to see how loving air was. She showed me the stat and all the vents in the home. I turned the system up and went to the crawl space. Pulled door off, heat strips are working good, contacter both newer. Blower, cabinet and coil are all dirty. Coil is rusted. Wires are tight. Drain is clear. No leaks found on coil at this time. All duct work is tight. Went to outdoor unit, found a mouse dead on capacitor so pulled him off and checked and capacitor is still good but could have issues in future due to animals. Wires all tight, contacter in good shape. Fan amped at 1.1amps and no signs of oil. Compressor amped at 6.2amps. Refrigerant levels where 147/389. Disconnect wires are tight, compressor megohmed in the green. Explained all my findings to the customer and showed her pictures of the system. Explained with
. Upon arrival customer showed me the stat and indoor unit. Set the thermostat to heat. Went to indoor unit in the basement. Inspected evaporator coil. The coil is clean and free of debris. Leak searched the coil and didn’t find any leaks at this time. Inspected the blower housing and the blower motor. The blower housing is clean. The blower motor amped at 1.12. The blower is spinning freely. Inspected the electric heat strips. The electric heat strips amped at 21.54 and 20.99. Both are working properly. Inspected low and high voltage wiring. All wiring is good and tight. The surge protector is working properly. The drain is clear and the drain safeties are working properly. All visible duct work is good and tight. Went to outdoor unit. Tested the defrost cycle. The defrost is working properly at this time. The Refrigerant pressures were 135/455. This is in range. The compressor amped at 4.75. The condenser fan motor amped at .61. Both are within the range per manufacture specificati
Upon arrival filters are clean. Turned stat on, customer wanted heat tested. Went into attic, drain is clear. Coil is clean with no leaks. Fan motor amped at .76amps. Blower is clean but has rust. Heat strips amped good. Wires are all tight. System has pan safety. Went outside, coil is clean. Contacter is clean. Capacitor checked out at 45/5mfd. Wires are all tight. Fan motor has no oil coming from it. Started unit, pressures where correct for manufacturing specs in heat mode. Fan amped at 1.22amps. Compressor amped at 4.83amps. Within specs. Let system run awhile. It is to warm to test defrost. Wires all tight, high voltage is connected good. Over all system is working well at this time.
Upon arrival found outdoor unit breaker tripped. Customer reset breaker. Upon further inspection found Drain line clogged . Cleaned and flushed drain line . Cycled system for proper operation. Inspected dual run capacitor 35/5 , capacitor readings Herms 34.94 fan 4.34 both readings are within manufacturer specs at this time . Inspected contactor, contactor is pulling 17.3 ohm’s at this time. Compressor amp draw is @ 4.38 Fan amp draw is @ 0.60 L1 120V , L2 119V L1 and L2 combined 240V Mega ohm compressor, compressor passed the test @ 1000V on each leg. Pressures and temperatures 130/280 and 53/81 SH 8.6 and SC 10 System is operating properly at this time.