Knowledgeable , professional, friendly, prompt, thorough.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Hassan was very knowledgeable and very courteous. He knew within one min of looking at the system of what went wrong and he explained to me why.
Response from Loving Air, Inc.:
James, Hassan is a great technician it is great to hear how well he did with getting you taken care of. Let us know if you need anything else. Have a great day
Overall Experience
Quality
Price
Convenience
Arrived to the customers home and greeted them at the door. Explain today is repair an asked if had any questions before starting. Removed field pressure relief valve and installed new pressure relief valve. Pressurize system for leaks and then pulled into a deep vacuum. Waiting in factory charge and adjusted for lines sent length. Confirmed overall operation of the heat pump system and return system to service. *** customer states office said could setup payments*** couldn’t get anyone in office to confirm***
Upon arrival customer explained how energy bills have risen over 300 hundred dollars. When looking at the system in heat mode found the aux heat strips operating while system was running. Disconnect electric heat found delta at a 20 with the heat pump. Checked coil found no leaks when going to the outdoor unit found the valves leaking from cap and flare fitting. Customer approved for repair need to order parts.
Arrive to the customers home and greeted them at the door. Spoke with the customer about the current issue that they were experiencing. Customer showed me location of thermostat with the error code indoor outdoor equipment. Found electric heat working within spec blower amp within spec went to the outdoor unit and found off on low pressure hook gauges and found zero psi over refrigerant Found oil residue all inside the cabinet and on suction piping going to accumulator. Use electronic leak detector and confirmed our pressure equalizing valve has failed and will need to be replaced. Created an estimate for the customer with parts covered with JB labor customers responsible for all shipping And cost of refrigerant. Explain the customer office will call once confirm warranty and availability of part for scheduling put system into emergency heat and disconnect flipped at outdoor unit. Went over estimate with customer, would prefer to wait to be confirmed by office before signing. Added i
All wiring is tight and in good condition. The refrigerant pressures are in correct range per manufacturer specifications. The emergency heat amps are in correct range per manufacturer specifications. The coils are clean and no leaks present. The system is working properly at this time.
Arrived at customers residence and was greeted by customer and was led to the thermostat and the thermostat is functioning properly at this time.. Reset all reminders on thermostat at this time. Inspected disconnect and it is tight and neat and attached to the roof joist at this time. Inspected tape and duct work joints and they are tight and neat at this time. Electrical connections are tight and neat at this time and wire nut connects are tight and neat at this time.control board is functioning properly at this time.. Refrigerant lines are tight and neat at this time and Arma Cell insulation is intact and without any visible defects at this time. Inspected blower motor and wheel and both are clean at this time. Ins-extend ez trap safety switch and it is functioning properly and according to manufacturers specifications.Inspected CS1 safety switch for secondary drain is it also functioning properly and according to manufacturers specifications at this time.. Drain pan under Airhandl
Upon arrival spoke with customer and she has been extremely happy with the system. No issues and a low power bill. Went to stat and made sure there where no reminders or warnings on the ecobee stat. Went into attic from drop down ladder, cleaned drain line. Filter I clean. Coil is clean. Blower is clean. Blower amped at .8amps. Wires are all tight and electric heat is working properly. Indoor unit is level and all duct is sucured. Went outside, coil is clean. All wires are tight. Disconnect wires are tight. System is pulling 5.4amps. Refrigerant levels where 310. Still do not have a cap for the outdoor suction line. System is working well with no issues at this present time. Priced up a water heater flush and a dryer vent cleaning for customer. Spoke with customer and they asked about a tankless water heater. I called ryan and he explained we do not install them currently.
. Upon arrival filter was clean. Set the thermostat to to ac. Went to indoor unit. The coil is clean. The blower housing is clean. The blower motor amped within the manufacture specifications at .89. The drain is clear and all drain safeties are working properly. Inspected low and high voltage wiring. All wiring is good and tight. All duct work is good and tight. Went to outdoor unit. The Refrigerant pressures were 133/310. 10 degrees Subcooling. The Refrigerant pressures are within the range per manufacture specifications. All wiring is good and tight. The compressor and condenser fan motor amped within the manufacture specifications. The disconnect is working properly. The surge protector is good and working properly. The system is working properly. Went into stat and made sure there was no updates. The system is up to date. No issues found at this time.
Upon arrival pulled filter and showed customer. Explained how the filter works. A regular filter would be 20x18x1. Coil is clean, wires are tight. Blower is clean. Blower amped at .67amps. Cleaned drain line. Went outside, coil is clean, wires are tight. Got a 13° split from outdoor fan and outdoor coil. Pressures are 114psi on suction. System is condensating. Let system run awhile, water is coming out of drain line. System is working good at this time. Will need new outdoor cap for suction line when we come back to service again.
Blower motor seals broken oil leaked out . Outdoor system outdoor fan motor is grounded oil spilled all over cabinet. Condenser coil very dirty Evaporator completely clogged. Heat strips primary is ok secondary is failed. System still has charge left on it but compressor is contaminated badly at this time. System could fail at anytime System is only operating on emergency heat for now , heat strips can go out at anytime.
installed new system everything working properly
Upon arrival filters are dirty. Went to indoor unit, coil is dirty but not leaking. Blower is dirty. Wires tight, heat strips amped good. Drain is clear. Went outside, found fan motor leaking, compressor leaking refrigerant. Contacter and capacitor checked out good. Priced up to fix for customer but I do not recommend it. Dakota is pricing up system for customer.