Professional and creative, completely hassle-free installation

William from Santa Clara, CA

719 days ago

I was looking to install a Mitsubishi HVAC system in my two-story townhome (which was built in 1997 and did not have A/C, only wall heaters). After the site survey they came up with a rather creative solution that uses a ducted-ductless unit for the top floor, and a floor unit for the bottom floor, all connected to a single outdoor condenser. They also assisted me with the HOA approval process by dispatching their lead installer Matt onsite to meet with HOA members and answer questions. When it comes to the actual installation, because new line sets, air ducts and outlets need to be installed, I was worried that it might make a mess and make my home look like a construction site, but I was pleasantly surprised by the professionalism of the crew. They cleaned everything up at the end of each day they were at my home. The only thing I could notice after they wrap up each day was just a little bit of dust here and there, and that was it! There was a tiny problem after the installation (due to a dip switch being in the wrong position), and Matt came right back the next day to troubleshoot the problem and had it resolved. Overall the service offered by Malibu is really convenient and I'd highly recommend them to anyone who is looking to upgrade or install an HVAC system.