Quick and responsive. Fixed problem very efficiently.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Over price for 1 hour of work, ask other people what their opinion was about this, most said very over priced. I personally think the charge should have been $150.00 or less
Overall Experience
Quality
Price
Convenience
Clay is the technician that usually is assigned to my place. He's always prompt and exceedingly helpful, giving me options so that I can choose the best option based on what I can afford and explains those options. As an aside and nothing to do with Clay but this particular problem started late on July 3rd so I'd called for a appointment. It was scheduled for the next day and then I was told it would cost $259, almost 3 times the regular rate despite the fact that I have a contract. Luckiiy the problem righted itself (temporarily) and I was able to reschedule but I was taken aback that when an emergency occurs a contract customer is treated no differently. I could understand an extra $50 or so but to be charged so much more for an emergency seems excessive. As I said this is unrelated to my satisfaction wit Clay.
Overall Experience
Quality
Price
Convenience
Gerald, who has been here before, did a thorough job checking everything to forestall any potential problem. He made a few suggestions that will be of great help. I always feel your crew is considerate and have great customer service skills
Overall Experience
Quality
Price
Convenience
Sean did not do all the test that were needed for the Problem. Told to Steve Moon about the issue.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Joe was great. He serviced our three units helping to keep them in good working order. I am not happy about the new contract pricing that almost doubles our present costs. I will be looking at other options to service our three units. We are retired and on a fixed income. There should at be a discount based on the fact that all three units are at one location and require one service tech to do the service on one call.
Overall Experience
Quality
Price
Convenience
Club AC cleaning: delta T is 14 degrees. Air filter dirty. Customer will replace filter. Indoor fan is clean. Indoor fan amps 5.3. Leak searched indoor and outdoor coils and found no leaks. Outdoor RLA rated 17.1 amps actual is 9.3. Outdoor FLA amps rated 1.7 actual is 1.1. Outdoor voltage enhancement system rated 45/10mfd actual is 41.5/9.1. Voltage enhancement system is out of factory spec. Recommend replacing voltage enhancement system.
30 day limited warranty, follow up from last visit, installed replacement gas control system, set to 9.9"WC, cycle several times, operation normal at this point.
Service: found fuel delivery system not opening during ignition sequence. Flipped on off switch multiple times, fuel delivery system worked everytime after flipping switch multiple times. Exaust removal system rated 2.8 amps actual is 2.6. Glow bar .3 amps. Static pressure .6inWC. Indoor heat exchange system has no areas of concern. Leak searched indoor coil and found no leaks. If the system stops working again recommend replacing fuel delivery system. Outdoor refrigerant pumping system passed megaohms test.
Platinum heat pump and air handler with IAQ
Found electric strip heat stuck units are mismatched and line set is not the appropriate size recommend setting up project manager
Warranty Low heat from the Heat Pump, checked outdoor system, voltage enhancement system within factory spec, 45/5, 44.7/4.9, no problems found at this point.
Customer would like a price for a RO system. Water samples were taken both raw and treated to see if conditioner is working. Anode rod should be removed or replaced. I will get samples tested and get a Qoute for a R O system.
Filter is clean voltage enhancement system read within factory specs eletracal connections are tight blower and evaporator coil are clean getting a 26 degree heat rise. Duct work looks fine wiped down unit voltage enhancement system read within factory spec Voltage gateway looks fine eletrical connections are tight operation normal at this time
Fixed loose eletracal connections recommend club plan operation n
Oil cleaning: heat rise was 71. Air filter system was clean and recently changed out by customer. Air movement system was clean and clear of all debris and signs of concern. All wiring was clean and secure. Drain line was clean and clear of all debris. Cleaned off inside and outside of indoor unit with proper cleaner and wipes. Changed out oil nozzle, strainer and filter for the customer today. System was up and running at normal operation T the end of the visit.
Getting a 18 degree heat rise filter recently changed blower and evaporator coil are clean eletrical connections are tight. Voltage enhancement system read within factory spec tested eletric heat Voltage enhancement system read within factory spec Voltage gateway looks fine no rub outs operation normal at this time
customer renewing gold club plan with amanda paid in full
Heat rise is 30 degrees. Tested emergency heat and is running well. Supply temp in emergency heat is 116 degrees. Changed air filter. Brushed indoor coil off. Coils have no leaks. Cleaned out water removal system. Indoor voltage system rated 5uf actual is 4.6uf and is within allowable fault. Indoor fan is clean. Secured all wire nuts and connections. Outdoor compressor amps read 7.6 amps. Outdoor fan amps read .6 amps. Outdoor voltage system rated 30/5uf actual is 31.5/4.8uf and is within allowable fault. Operation normal at this time.
