Matt could not have been more professional and polite. He was efficient, explained all that he was going to do and did do, and did so in a very orderly and timely fashion. Definitely recommend!
All was swell
Response from MoreVent Heating Cooling Plumbing:
Steve, thank you for your five-star review! We are so glad to hear that Matt did a great job for you!
Ryan was very thorough and very good at explaining what the problem was and fixing it very quickly.
Response from MoreVent Heating Cooling Plumbing:
Eric, thank you for your five-star review! We are glad to hear that Joey did a great job for you!
Zack explained all his service performed in a very understandable matter. I would highly recommend him for service!
Response from MoreVent Heating Cooling Plumbing:
Paul, thank you for your five-star review! We are glad to hear that Zach did a great job for you!
Bob did a very good job explaining how the Honeywell thermostat controls the controls the heat and A/C timing and helped us set the best temps and timing for our life style. He was very good at explaining the necessary steps.
Response from MoreVent Heating Cooling Plumbing:
John, thank you for your five-star review! We are glad to hear that Bob did a great job for you!
The air conditioner works great but takes about 3:00 or more hours to go from 74 degree to 70 degrees at night. The A/C program is currently incorrectly set @ 9:00 AM at 74 degrees and 8:00 PM at 69 degrees We request 8:00 AM at 74 degrees and 9:00 PM at 70 degrees.. We would like to have the thermostat reset correctly. We would also like to have someone show us how to reprogram the thermostat and give us step by step written instructions on how to do so.
Response from MoreVent Heating Cooling Plumbing:
John, someone from the office will be reaching out to you today to correct this problem! Thank you for bringing it to our attention!
Zach did an outstanding job verifying efficiency and system performance. Many thanks for his conscientious effort!
Response from MoreVent Heating Cooling Plumbing:
Jim, thank you so much for your five-star review! We are glad that Zach did a great job for you!
Within 2 hours a service technician came to diagnose the problem. Because of my service contract with Morvent the repair and spare parts were free of charge. The technician spent a good hour to check the system and replace some defective parts.
Response from MoreVent Heating Cooling Plumbing:
Ger, thank you for your five-star review! the good thing about the club membership program is that you get priority service! We will always make sure you are taken care of, and we are glad that Eric did a great job!
Professional in scheduling and servicing. The technician was very good. I thought the price for the heater service was fair and the work thorough. I joined the monthly club to try it for the next year to make an evaluation of the value. I thought the extra charge to check the humidifiers at $122 each was outlandish and then the extra charge to check the AC system at an additional $99 each for our two systems was excessive. Just give one fair price for a total evaluation, not piecemeal. So, I was disappointed in the pricing model.