I trust your team. They have worked on my AC before and did a great job.
Sean was able to repair our unit quickly. He was polite and professional. Sean took into consideration our financial struggle and offered us a less expensive model, which we appreciate.
Response from MoreVent Heating Cooling Plumbing:
John, thank you for your five-star review! We are really happy to hear that Shawn did a great job for you!
Joey was professional, explained what he was going to do and did it
Response from MoreVent Heating Cooling Plumbing:
Tom, thank you for your five-star review! We are glad to hear you enjoyed your experience with Joey!
Response from MoreVent Heating Cooling Plumbing:
Jay, thank you for your review! Hopefully next time we can get a five-star!
The technician came on a call for a humming noise complaint on the outdoor unit. He left with three options, 2 were repair bills, both over $2100, the third option was to purchase a whole new unit, inside and outside. The first repair included surge protection, which the technician strongly suggested. Your company has been servicing this equipment for years and no one has ever suggested surge protection. The cost of the surge protection appears to be under $150. During the scheduled checkup on the unit, 5 months ago, there were absolutely no concerns from that (different) technician. I am wondering if all of the repairs that are listed are actually needed or if they are like the surge protection, something the technician is "suggesting". I asked why this was not covered under the Service Plan, he said the cost of the repairs is over the $1000 limit. Again, I have to wonder if I really need all of the repairs or if he was driving the cost up, trying to sell a new unit. The last thing that really surprised me, the technician adjusted the temperature of the thermostat and left the unit running with it needing $2300 in repairs. I guess it really isn't broken after all. The girl answering the phone that scheduled the appointment was helpful. Thanks for the "technician is on his way" phone call.
Response from MoreVent Heating Cooling Plumbing:
Francesca, thank you for your five-star review! We are glad to hear Dave did a great job for you!
Our service was done by Jim. He was awesome! He did a great job!
Response from MoreVent Heating Cooling Plumbing:
Denise, thank you for your review! Jim is an asset to our company, and we are glad to hear that you enjoyed your experience with him.
Can’t ask for more they are always amazing
Response from MoreVent Heating Cooling Plumbing:
Thank you for your five-star review! We are glad to hear you've enjoyed your experience with our company!
Response from MoreVent Heating Cooling Plumbing:
Robert, thank you for your five-star review! We truly value your input!
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