No one apolgized to me. I called several times and got the same answer, "He'll be there." Then, I was charged @ $1000 for a repair that took 2 hours and fifteen minutes for the repair which included a $45 part. I was robbed!! I should get a discount but probably won't since the company seems all about the money and not customer service and satisfaction. I gave it 2 stars instead of one because the technician was very good and had nothing to do with the problems.
