Sandy

KEIM from Springfield, VA

He was great

Response from MY PLUMBER HEATING COOLING & ELECTRICAL:

Here at My Plumber, customer feedback like this is simply priceless, thank you for the continued loyalty and support!

Great Customer Support

SATUREN from Springfield, VA

John came the same day as I called. Extremely competent service. Great communicator. Offered to come back to install parts on his off days to get air conditioning working sooner; a truly dedicated professional! Would strongly recommend to others.

Response from MY PLUMBER HEATING COOLING & ELECTRICAL:

Here at My Plumber, customer feedback like this is simply priceless, thank you for the continued loyalty and support!

Fast, friendly service.

MENOTTI from Burke, VA

Technician was fantastic, efficient, and knowledgeable.

Response from MY PLUMBER HEATING COOLING & ELECTRICAL:

Here at My Plumber, customer feedback like this is simply priceless, thank you for the continued loyalty and support!

Great Attitude but a bit misleading

Laurie from Springfield, VA

First of all I was happy to get someone out here so quickly and I appreciated being called on Sunday when extra time was available to see if I would like the work to be done that day. I gladly agreed and changed my schedule for the day. Mr. Sosa came out and was very polite and accomplished his work quickly. I had tried to fix the toilet myself and bought the parts I needed. I had difficulty getting the connection from the water pipe off so I decided to stop there and ask a plumber to help. I had already purchase a new supply line and the toilet tank repair fill valve. I had also picked up a few other assorted pieces from home depot because I was told I could take them back. (which I will do today). Mr. Sosa told me I needed a new seal and when questioned I learned he was talking about the flapper. I told him I could easily replace the flapper as I had learned how to do this over the years and had several spare ones in the garage although that was not the problem. (By the way I had correctly diagnosed the problem and it was the tank valve.- and I had correctly replaced that). I had already replaced the supply line but could not unscrew the old one at the water line, and since I had broken the old part, rather than risk breaking the water line, I called the plumber. The plumber told me that home depot had sold me the wrong part so I reluctantly agreed to pay for the new materials. The price quoted was $200. He finished quickly and so I paid him the fee. When I went to inspect closer, so I could get it correct for the other toilets in my house (which are the same age), I noticed that he had in fact replaced the flapper. I also noticed my old tank valve was gone, as was the box that was held the tank valve I bought. I also noticed that one of the supply lines, I had purchased was gone too. I concluded that the plumber had replaced my old parts with the ones I had purchased but took the old ones to justify charging me for new parts. If I honestly did pay for new parts, I would have like to keep the "new parts" I had purchased so I could return them to help offset my costs. I think it is clear that the only work the plumber needed to do was to unscrew the one line....which would likely have resulted in me paying the $79.50 fee quoted for a service call. I obviously did not need to pay for new parts (since the ones I purchased were used. He did replace the $10 flapper so I would agree that the total cost should have been $100. I feel I overpaid by $100. Perhaps education should cost me something and so next time you better believe I will want to see all new parts that are needed and want to see the job priced out. I will also make sure I am not charged for parts that I had already purchased. (If this was going to be a problem he should have actually provided the new parts I was charged for so I could take the ones I purchased back for a refund. Again the plumber was very friendly, and perhaps being an auditor for over 30 years is coming out in me....I am not stupid or ignorant and do not appreciate being treated as such. Other than this the service was terrific. I would definitely use MyPlumber again, although will not be so trusting.

Response from MY PLUMBER HEATING COOLING & ELECTRICAL:

Hello Laurie, We completely understand your frustrations. We would like to discuss this matter further with you. Please reach out to us at 1-800-280-2820 or wecare@myplumber.com to address your concerns. Thank you, My Plumber Heating Cooling & Electrical

Prompt, Thorough, and Courteous

TERRY from Burke, VA

Response from MY PLUMBER HEATING COOLING & ELECTRICAL:

Here at My Plumber, customer feedback like this is simply priceless, thank you for the continued loyalty and support!

Fantastic quality and work ethic. Tremendous work.

BOGAN/STEVENS from Burke, VA

We are thrilled with the quality of the workmanship and the clear understanding James gave us on the issues going on and the resolution he gives to fix the issues.

Response from MY PLUMBER HEATING COOLING & ELECTRICAL:

Here at My Plumber, customer feedback like this is simply priceless, thank you for the continued loyalty and support!

I am happy with the service

CALLAHAN from Springfield, VA

I like getting phone calls to alert me that the plumber is on their way. I like the complete solution being addressed, which is sometimes not known until gets deeper into the repair.

Response from MY PLUMBER HEATING COOLING & ELECTRICAL:

Thank you for the 5 stars and the details you have shared. We appreciate your feedback and loyalty to My Plumber Heating Cooling & Electrical.

Where are you?

KASHISHIAN from Springfield, VA

Little disconnect on when the electrician would arrive. I was told between 0730-830 AM. It was about 230 PM when the electrician arrived. Besides that...service was excellent.

Response from MY PLUMBER HEATING COOLING & ELECTRICAL:

Great to hear we were able to service your needs! We have documented the communication disconnect and will make improvements. Thank you for the 5 stars and feedback! -My Plumber Heating Cooling & Electrical Team

welldone

BOWES from Burke, VA

Excellent Service, Quick Repair

MCINTYRE from Springfield, VA

Cory was great. He quickly diagnosed the problem, had the part, and promptly installed it.

excellent

Alan from Burke, VA

Excellent service

MIRKO from Burke, VA

Prompt, courteous and professional service. Tech arrived on short notice and was finished in an hour. He knew exactly what to do and did it well.

Quality workmanship, same day service.

HATHAWAY from Burke, VA

Moe was thorough, professional and solved the problem quickly. I will ask for him again.

Response from MY PLUMBER HEATING COOLING & ELECTRICAL:

Here at My Plumber Heating, Cooling and Electrical, customer feedback like this is simply priceless, thank you for the continued loyalty and support!

Great service, but...

Lauren H. from Springfield, VA

the price caught me off-guard. Moe did a great job in his repairs and fully explained all of his repairs and recommendations. The price was a little steep, but figuring he spent over two hours here I've come to realize I probably got my money's worth. They've done other work for me on other properties, and I will continue to use them.

Response from MY PLUMBER HEATING COOLING & ELECTRICAL:

Here at My Plumber Heating, Cooling and Electrical, customer feedback like this is simply priceless, thank you for the continued loyalty and support!

Out standing service.

CHRISTENSON from Springfield, VA

Greg was very professional and informative,

Response from MY PLUMBER HEATING COOLING & ELECTRICAL:

Here at My Plumber Heating, Cooling and Electrical, customer feedback like this is simply priceless, thank you for the continued loyalty and support!