They answered the phone on Saturday, sent someone out that day and I had a new furnace installed on Monday.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Mike was / is very friendly and confident in the company's ability to offer 5 star service. He offered kindness and personal support. He explained my options and allowed me to choose between repair or replacement. Our 35 year old furnace is getting replaced before more costly service and repairs are needed.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Mike was very positive and professional. You could tell he was a genuinely happy guy and was happy to help with my issue. Businesses need more people like him. Tell him I said Thank you.
Overall Experience
Quality
Price
Convenience
Upon arrival customer had canceled service call due to unforeseen family reasons. Customer will call to reschedule once they are able to.
I completed a half install on a Five Star gas furnace. Operating normally at this time. Included with the installation is a free 1 year service maintenance agreement.
I completed a callback service. I found the AC lines are freezing. I found the blower wheel completely restricted with dirt, dust and debris. I cleaned the blower motor. Customer is getting a new furnace. Cooling upon departure.
I completed the scheduled maintenance agreement cooling tune up on a Carrier 13 SEER 2 ton air conditioner. I visually inspected the unit. Checked voltages, amps and pressures. I inspected the evaporator coil. I checked the temperature difference across the coil. Inspected heat pump. Checked refrigerant charge, voltages and amps. I rinsed the condenser coils with water. Cycled and monitored system. All operating normally at this time.
I completed a diagnostic and the system was over charged and had a dirty filter. I removed 2 pounds of Freon and replaced the filer. System cooling upon departure.
I completed a spring tune-up tune on a Goodman air conditioner. I visually inspected the furnace. Checked voltage and amps. I inspected the evaporator coil. I checked the temperature difference across the coil. Checked refrigerant charge, voltages and amps. I rinsed the condenser coils with water. Cycled and monitored the system. Operating normally at this time
I completed a callback install. Customer states that unit is turning on and off. I cheeked pressures. The pressures are ok. System cooling upon departure.
I completed an estimate on a Carrier 13 SEER 3.5 ton air conditioner. Along with the estimate is a 1 year scheduled maintenance agreement.
I replaced a OEM evaporator coil. System was operational and cooling at departure.
I completed a half install on a Carrier 16 SEER 4 ton air conditioner. I cycled and monitored the system. Operating normally at this time. Included with the installation is a free 1 year service maintenance agreement.
I completed a diagnostic and found condenser fan motor is bad. Customer is having a new unit put in.
I completed a diagnostic. I found that the unit was low 3-4 pounds of Freon. I Spoke with husband of wife who was home and he would like a quote, he may have me back out to fill unit.
I performed a diagnostic on a Trane air conditioner. Discovered that there was an old half inch pvc pipe that had snapped and broke - repaired it from pieces and fittings on the truck. Discovered that the furnace drain and ac drain into the floor drain, floor drain is inline of utility door. Customer frequently has to move furnace drain to open utility door. I recommended a condensate pump to fix some of the issues. Unit's operational for the time being.
After removing the Tempstar gas furnace and Trane air conditioner, I installed a Carrier 80% 45,000 BTU Gas Furnace and a Carrier 13 SEER 2.5 Ton Air Conditioner. Cycled and monitored the system. Operating normally at this time. Included with the installation is a free 1 year service maintenance agreement.
I am scheduled to perform this half install on a Carrier 13 SEER 2.5 ton air conditioner.