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Alberto provides excellent service and he is always courteous. He is patient when I ask questions and thorough in explaining what he has done and what needs to be done. In regards to prices, I feel 450 is high for the drain pan we received. The materials are not high grade and the labor can’t be that intensive. I have the same comment about rinsing the filter with chemicals. I want to remain with Northwind because Alberto has provided excellent service, but may have to change if prices remain, what I feel is unreasonably high. Thku