I had a great customer experience with both poeple on your team. They explained everything they were doing and most of all they we’re gentlemen. Let me explain: they had to take a dog gate down to get my furnace in. They put it back up and we’re always aware of my two animals. Always watching the doors and just making sure they were safe. That may sound small but I just had knee replacement and they helped a lot. Have a great Xmas and blessings to all!