Upon arrival I completed diagnostics and found the filter dropped into return in downflow, no way to get it out so I installed new filter rack. R&R return ceiling to furnace to get filter out… Installed new 16x20x2 filter rack. AC is operating properly at this time. No charge
I replaced clients old system with a Five Star 13 SEER 2 Ton Air Conditioner and a Five Star 80% 40k BTU Down-Flow Gas Furnace.