The man who came to service our furnace was wonderful, very knowledgeable, polite, and our furnace has never run better. As a matter of fact, I would like to request the same Mechanic for all our service and repairs.
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Rarely have I ever had to wait more than a day to have my systems serviced by Point Bay. Tom S has been servicing this home many years before I purchased the property. He knows the systems inside and out! Longevity of the Point Bay team are a great asset! Tom is always willing to go the extra mile. In a world where no one really want to work, Tom is a true rarity.
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Very detailed explanations easily understood. Thorough evaluation of the system and appropriate procedures used.
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I believe this exhaustive (for the Rep) service will prevent a late night problem in the middle of heating season. Tom would not just clean and go, his conscience prevented him from leaving until the system was functioning correctly. I always purchase your Service Contract, it is definitely the best money I spend. You also have the best staff of Service Professionals!
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The service tech went above and beyond with his help on my radiator . Thanks.
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