We called Ohl after the person we had dealt with for 15 years (!) couldn't find the time to deliver oil to us. We were low and called for two weeks with no reply. When he replied yesterday, he told us he was overwhelmed and can't get to us for over a week. He said to go elsewhere... so we did! I spoke with Erica and described to her our situation, and she was very helpful and set us up for a delivery today! We signed up for the automatic delivery plan and now don't have to worry about running out of oil and begging for deliveries again. Thank you Erica!