This was an after-hours, late evening, service call to Right Now Air because my air conditioning exterior unit suddenly got very loud and was not shutting off. Mr. Robillard got to my house quickly, diagnosed the problem quickly, had the part on his truck and did the repair quickly. (The $50 additional fee for the after-hours service call was totally worth it. Not only did it let me sleep that night (a/c working, noise down, not stressed over it), but I didn't have to give up a work day waiting for a technician. It might be a surcharge, but it was well worth paying.)