Joe C did my annual a/c service call. I expressed my frustration with the fact that the a/c ran for, what I feel, an unusually long time to reach the set temp. It has taken up to an hour at times to cool one degree. (This has been an issue for three years.). Joe C gave me some good suggestions to try see if the problem could be remedied. He's the first tech in the past three years to really try to address the issue. I appreciate his efforts and will give his ideas a try.