It's never pleasant to be surprised by the failure of your HVAC system, so we were prepared for the worst when we found out how much our system had deteriorated. Instead, because of the knowledge, care and concern of the team at R.S. Andrews we've experienced a smooth and mostly low stress transition. Buying the new system was a giant and costly step, but Chris made it as reassuring and painless as possible. Then, the superb work of the installation team - job completed in one day without serious disruption of our lives - further reassured us that we were doing the right thing, with the right people and for a reasonable cost. Great work guys!