In July, 2014 R. S. Andrews installed a new condensing unit, evaporator coil and upgraded outlet plenum in an air conditioning system at my home for $3,714.00. The original installation went well and the system was trouble free until June, 2016. At that time, the system quite cooling and I requested a service call to troubleshoot the problem. The technician found that the system was low on refrigerant and ultimately determined that there was a leak in the condenser coil. The coil had a 10-year warranty, however, R. S. Andrews only provides a 1-year labor warranty. The labor quoted to replace the coil is $596.00, which includes a $500.00 “discount”. The total cost associated with resolving this issue, including Standard Diagnostics, Misc. Repair and coil replacement will be $770.00, all because of a premature failure of a component supplied by R. S. Andrews. One would hope that when a major component with a 10-year warranty fails after only 23 months that a reputable contractor would feel compelled to stand behind the equipment that they chose to supply.
