Thermostat shows Call for cooling upon arrival. Indoor system running outdoor fan also running. Found hard start kit dead. Safety port Blown open. Removed kit and tried to start system. Compressor has hard time starting up and fails each time. Checks ohm resistance. Found open line to common wire. Compressor dead. Informed customer. Serial number reads 2011 do not see any other manufacture date. Customer stated it’s not that old. Couldn’t find history with specific unit. Customer stated disappointment wants to talk to higher up in morning informed them I’ll let my manager know and we will go from there.