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Folks - I believe Phenix did a fine job but may have missed something. Our main floor system 2.5 Ton seemed to be working fine but Phenix mentioned the refrigerant was low 60/-10. He added 1 lb and EZ seal but now the system isn't cooling at all. Yesterday the temp was 85 degrees outside and the main level was 80 even though the thermostat was set at 75. Also as mentioned previously multiple times....the thermostat on the main level reads an incorrect humidity level...it is now reading 7 and has been this way since you installed. No need to send someone out on weekend but early as possible next week. Our main level supports an ICU...we have someone on life support on that level and can't move him to any other floor. Pls message me with plans...thanks Jack Buckelew
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Josh came within the time and texted me when he was on his way. He was friendly, professional and tidy.
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Right from the customer service on the phone, easy way to pay and excellent technician, I was very happy with service. Stephen took the time to patiently answer my questions and Tracy was very helpful on the phone. I also appreciated being given a 2 hour time window and a call when the technician was on the way
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We rely on Staton HVAC and Steven to keep us in tip top shape!
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Amazing service as always.
Response from Staton Heating & Air Inc:
Thank you Bryan for your kind words.
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We are new to the area and had our first interaction with Staton when we upgraded our thermostats. Since then we’ve replaced an AC unit and entered into a maintenance agreement with them. Every interaction and every tech we’ve had out has been absolutely awesome. I can’t recommend them enough!
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Hai Lee is an excellent technician. Professional, on time, courteous, friendly. You are in good hands when he maintenance on your unit.
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Staton / Steven were awesome! Very professional and courteous. I think we just found our new go to HVAC company!
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