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I have had the Staton company install and maintain both A/C and heating units at my home for years. They are always professional, knowledgeable and prompt. Yesterday afternoon I discovered that the upstairs unit was not cooling well and called to leave a service request. My call was returned that day, even though after hours, and a visit was set up for this morning. Today, my technician, Steven Chen, really went above and beyond my expectations: the pull cord on my retractable attic stairs broke and he repaired it, then he found a dead squirrel in a varmint trap in the attic and brought it out in a plastic bag for disposal so I wouldn’t have to. Wow! That is great service! Thanks.