Exceptional service that I received from Youssef, I found him, personable, businesslike, product knowledgeable He was extremely responsive and supportive in helping me to decide buying a new part for my furnace. How lucky you are to have employee like him, including the receptionists who always are friendly and helping you with your needs.
Response from Supreme Service Today:
Penelope, thank you so much for such a kind review. We are truly lucky to have Youssef and you as part of our supreme family. He really does enjoy helping our customers, always happy to assist them in any way he can. Our entire team is dedicated to providing our customers with the best care and we are thrilled they embodied this from the call to the service we provided you. Thank you for being a long time member of ours. We look forward to our next visit. Have a supreme day!
Overall Experience
Quality
Price
Convenience
On arrival set unit to call for heat measured supply and return air temp measured voltage and amps inspected electrical wiring ,checked coils,cap,filter,defrost cycle .unit operating normal
On arrival set unit to call for cooling measured supply and return air temp measured voltage and amps inspected electrical connections checked drain and cleaned it,checked coils,caps,contactor,installed wet switch ,unit operating normal
I replaced the filter with one provided by the customer. I operated the unit on heating mode. Temperature rise was a little low and discharge pressure was slightly low. I realized the blower speed needed to be decreased to “low.†I checked to make sure the defrost cycle initiated and completed and that the auxiliary heat elements indoors were operating. The unit is operating normal. I recommend adding a hard start kit to the outdoor unit. Customer also has an issue with the drain line at the air handler blocking the filter access. It does make it difficult to replace the filter. To fix it the drain would either have to wrap the other way around the unit or the trap be switched out.
I replaced the filter with one provided by the customer. I operated the unit on heating mode. Temperature rise was a little low and discharge pressure was slightly low. I realized the blower speed needed to be decreased to “low.†I checked to make sure the defrost cycle initiated and completed and that the auxiliary heat elements indoors were operating. The unit is operating normal. I recommend adding a hard start kit to the outdoor unit. Customer also has an issue with the drain line at the air handler blocking the filter access. It does make it difficult to replace the filter. To fix it the drain would either have to wrap the other way around the unit or the trap be switched out.