Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Yonus was excellent, trying for almost 2 hours to fix our furnace problem on a Sunday evening. However, we’re disappointed with our new Amana furnace which appears to have significant issues. Hopefully, these issues can be repaired with a second visit.
Overall Experience
Quality
Price
Convenience
Yonas Mengesha was excellent. He was efficient, thorough and very well versed about the company services.
Overall Experience
Quality
Price
Convenience
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Up on arrival Replaced condenser fan motor with blade, contactor. Cleaned condenser coil. Tested system for operation found that system would run for 10 minutes and cut off . Went to air handler and found clogged up air filter and weak voltage absorption rated 10uf actual readings 5.6uf . Customer approved to replace voltage absorption at the blower motor. Cleaned air filter and replaced voltage absorption. Tested systems. System operating normal at this time. Voltage absorption 10uf
Condenser fan motor Contactor Condenser coil cleaning Up on arrival for no heat call on 01/08/2020. Found that condenser motor is faulty, burned up contactor and dirty condenser coil. Needs new condenser fan motor and blade, recommend new contactor and condenser coil cleaning. Customer approved all repairs and signed up for service agreement.
Customer only having an issue with the new installation. After extensive diagnostics I found that a roof cap on the exterior of the building had fallen against the flue pipe. I went on the roof and raised it up and tightened the clamp. These concentric caps are not the right ones and Installation manager to follow up with the customer regarding replacing both of these caps to the correct cone style cap. However the unit is operating normal at this time. I left it running on high stage heat while I began packing up my tools and there are no more pressure faults. I also spoke with the Installation manager to verify warranty status for this call. This is technically not related to the installation of the equipment but I was given the okay to warranty the call as a courtesy for some of the other installation issues.
I replaced the gas valve and used the red springs. I removed the jumper wire from w1 and w2 and cycled the furnace. Unit operating normal.
Technician has to have the springs that come in the lp conversion kit. Both high and low will not back out of the existing valve to reuse those springs. Unit is heating in high fire and I couldn’t risk damaging the existing valve trying to remove the pressure adjustment screws. I called Colin and he confirmed that unfortunately they are required to make the repairs.
Upon arrival I was told that both systems weren’t working properly. Kitchen unit was overheating per last technician. Found gas pressure way too high, 12.7inches w.c, regulated high stage down to 10inches w.c but couldn’t set low stage because set screw that holds spring in place on gas valve is stuck closed, cannot remove counterclockwise to set lower pressure. Gas valve needs to be replaced and we need to bring another LP kit just in case. Customer then explained that attic furnace was worked on before and now unit won’t heat unless door is off. Called office and didn’t get verification if we worked on unit. Found furnace will only run when intake door is off. Once door is mounted the flame goes out because of poor combustion airflow. Opened up panels to find crack in heat exchanger and rust seam all along the tubes. Spoke to customer about repairing or replacing system and they would like quote to replace.
Warranty call On arrival unit has error code E3 limit switch open turn off the unit from breaker checked electrical connections checked limite switch connections found one of the limite switch tripped reset it turn the unit on checked electrical connections checked voltage and amps checked all other electrical connections in side the unit set unit to call for heat measured supply and return air it was high more the temp rise unit running for 2 minutes and the hole unit over heat and the error code E3 comes back checked the blower is over heat checked the burner over heat both limite switch tripped on this point I shut the unit off from breaker heat exchanger maybe cracked I tried to find any cracked I don’t see any find any cracked we have to come back when amana tech support when is open. unit is new we installed no payment collected is under warranty.
I helped installers with a breaker issue. I installed the thermostats and remote sensor for the one. I cleaned everything up.
Geo tune Up on 08/27/19 On arrival set units to call for cooling measured supply and return air temp measured voltage and amps inspected electrical connections checked drain and cleaned checked filter and replaced checked EWP and LWP also temp the water pressure it was low pump it up 48/40 psi checked blower motor checked compressor capacitor checked all other electrical connections unit tested unit operating normal at this time.
Service call on 08/22/19 On arrival customer explained Set the unit for cooling measured supply and return air temp measured voltage and amps inspected electrical connections checked outdoor unit measured electrical connections checked voltage and amps checked compressor amps measured pressure I found the refrigerant is low is taking R22 I gave quote for customer to find the leak and repair customer she didn’t want the repair bc this is not the first time the problem on this unit also customer has issues some of the thermostat and some of the other units sometimes some of the unit blowing hot air. 1 of unit running but the upstairs room is hot customer has a lot of problems my suggested to replacing the units bc the units never service also 20 years and older I explained the customers about benefits of to replacing the unit customer she is agree with me and she is scheduled for Saturday between 1 to 3 pm to gave her estimate. Collected $89 dispatch fee and $124 diagnostic fee total $
