Our only suggestion would be for the office to call back and let the client know that the technician cannot make the appointment scheduled due to solving problems with the current client. The office had called to say the technician would be on his way. When he didn't show up, I called the office to find out why he hadn't showed up yet. This was around 5:30. Other than that, everything was great once we got things straightened out.
Response from Swift Services Heating & Cooling:
Hi Don, we are glad to hear Andres provided you with excellent services. We provide all our technicians, those still in school and those in the industry for 25+ years with the same in-depth training to guarantee satisfaction for our customers. We also have weekly training sessions and educational seminars for all our technicians, so everyone can maintain their excellent level of knowledge, fine-tune all skills and stay on top of industry changes and technological advances.
