We needed to replace our AC unit at our house but wanted to consider a combination replacement of our furnace and AC. Brian discussed our needs and available systems before preparing three options for us to review. Along the way, he answered numerous questions about the systems and the process. We never felt pressured and replies to questions were always prompt and courteous. Their price was competitive with other companies, and provided a custom tailored system as opposed to a more cookie-cutter approach. Brian and his team were very accommodating with our schedule to perform the replacement. Knowing our timetable, Brian even stepped out of his usual role as VP to help with the install because their team was short-handed on the day we needed the installation done. All services done in house were performed with the utmost professionalism. They even fixed some issues with our existing ductwork and caught some plumbing problems as part of the install. Nick spent time making sure that we were well-versed with how to operate the new system before leaving. We included a duct cleaning with our install and Ben's work was exemplary as well. From start to end, the Thornton's team was all we could have hoped for in an HVAC team. Having taken our time selecting a team for this job, I know the importance of relying on reviews to make a good decision. We would highly recommend Thornton's to anyone considering work for their home.
