W.T. McLaughlin, Jr. was the tech who cleared a full system shutdown code. He did troubleshooting and finally had to shut the entire system down and reboot. This cleared the code and fixed the problem. WT was knowledgeable, professional, and a pleasure to work with. Please extend my thanks and appreciation. Mike Rudy (h) 410-394-0390; (c & txt) 301-997-4392; (h) rudymr@comcast.net 415 Swaggers Pt. Rd., Solomons, MD 20688