I was woke up at 4 am to a freezing cold house because my heat went out in the middle of the night and of course it was 9 degrees outside! I called Tom's as soon as they opened that morning. My heater was fixed before 0930 that morning! I have two children. My 10 year old daughter has cancer so this truly meant so much to us that they were able to help us out so quickly, professionally and efficiently. I always call Toms!