No heat. Home has 4 wire thermostat wire bundle for a heat pump package unit. One wire was being used for common to the thermostat and I was able to move that over to the heatpump (b) wire to enable heat. There is no wire for the emergency heat control. I provided a quote for a 30 ft wire run. Home owner signed up for maintenance program today. Office to schedule. The first appointment. System heating and cooling at this time.