For the first time since moving to Florida I feel like I was given truthful, manageable solutions for my AC issue! I was able to see and understand exactly why my AC wasn’t blowing cold air, was given multiple different options for repairing and maintaining, as well as offered suggestions for a more efficient system in the future. I’m now confident, because of the annual membership I purchased, that the next year will be nice and cool. And if any problems arise I can count on this company to fix it up without giving me the run around.
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Shaniya was an awesome technician and knowledgeable. Nice to see a company that inspires young woman in technical applications. Way to go Total Air.
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Wade is always amazing and very knowledgeable. We request him every time and are extremely happy with the service and maintenance of this company. 10/10 would recommend.
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Was very pleased with the service, Shaniya was very thorough and explained eveything so that I understood! Will definately be recommending and using in the future!
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I needed an emergency installation of AC as my 12 yr old unit was leaking. A friends company recommended Total Air as I was new to town and I will never regret calling them. The sales ppl came quickly and the installation of the new unit was quick as I was going out of town. The follow up service and maintenance is exceptional. The technicians I have dealt with are nothing but superb in their knowledge and job performance. I am 1000% satisfied with Total Air!!
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Wade was very nice but was at our home for about 4 total hours to fix a floater switch and unclog our drain. He also washed his tools in our bathtub without asking permission or telling us he was doing that and left a dirty mess in our tub and bathroom. Not sure if he was new as he had to make several calls during his visit to our home, but wound not not want him to return for our AC needs.
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The technician came did a good job and was very efficient.
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Anthony definitely knew what he was doing and was very pleasant to have in our home.
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This is why I chose Total Air. They are helpful and do a great job!
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Top notch Tech! Came recommended from my next door neighbor. Fast customer service.
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New supply and return duct 14 inch mobile home flex, new hurricane pad with anchors and brackets, cut new hole in floor for return with 12x24 brown floor mount filter grille, new boot under home for return, attach supply duct under home to main duct system, seal any leaking areas with mastic please. Upon arriving at job, set up a meet and greet with customer go over work description of day great under house and figure out what docs or what order what we need to start hooking up flex underneath home strapping up and Seal with mastic run 14 inch flex supply to supply hook up underneath home run 14 inch flex return to new 12 x 24 return air grill cut into hallway floor will need to return when new 12 x 24 hallway floor brown grill comes in from Johnstone set package unit outside on pad Thai down four corners. Take measurements for new doghouse hook up high-voltage and low-voltage hook up square to rounds on back of unit hook up 14 inch flexes supply and return seal put tarp over until w
Customer needed system to be recharged as he had another contractor doing some work and the contractor let the refrigerant out. I recharge the mini split system back up with 4 pounds of refrigerant. Additionally, he asked if I would also look at his Goodman split system in which I suggested the system also needed an additional 3 pounds of refrigerant. The customer agreed to allow me to recharge that system as well. Total charger, refrigerant for both system was 7 pounds.
Customer concerned about unit not cooling properly. Customer has mentioned they have reset the breaker and clean drain line with vacuum. Unit is not cooling properly. Checked thermostat calibration and filter location. Checked blower motor operation and inspected equipment cabinet. The evaporator coil is rusty and aged equipment. Located the blower motor is bad and needs to be replaced. The blower motor is to pull in air from return filter and send thruway the evaporator coil and out the ductwork. Need blower motor replacement Bryant Model # Fb4cnf048 Serial # 3414a84840 Checked condenser unit and start up components. The condenser has good refrigerant pressure in the system. Customer would like comfort advisor to come out provided estimate for unit replacement. I have placed an estimate for blower motor replacement Customer has approved for comfort advisor to estimate for unit upgrade. 2500 sq ft. With 4 ton heat pump condenser. Thank you for choosing total air.
Office - materials added. Membership also renewed. Customer had a pure air x UVC germicidal and outdoor surge protector installed. I also performed a clean in place on the evaporator coil. I cleared and flushed the drain line and verified refrigerant levels. Delta temps were within normal range. Once everything was installed I ensured the system was working properly. Left thermostat set to 77°. Lifetime warranty information is entered. Thank you for choosing Total Air!
No cooling. Customer concerned about unit not cooling properly. Checked thermostat calibration and filter location. The air draw on filter is not good. Checked blower motor operation and inspected equipment cabinet. Located the air handler coil is frozen up and I have given option to customer to deice the unit and perform leak search. Customer has approved for deice of coil and leak search. Run system heat pump and deice evap coil. The refrigerant pressure is showing signs of low refrigerant pressure. Performed leak search at condenser unit. Located the leak in the high pressure switch and needs to be replaced. (Video taken) Needs new high pressure switch that is to be soldered on copper line in condenser unit. Unit will need added refrigerant to top off system after high pressure switch in repairs. Manufacturer York Model # Yhe30b21sa Serial # W109689629 Needs high pressure switch Reclaim tank and recovery machine Adding 3 lb refrigerant Office to follow up on scheduling for
Called out today due to no cooling. Upon arrival client stated that the system has not been cooling for two days. I checked refrigerant pressures. System is extremely low on R22 refrigerant. Client is fully aware that R22 is no longer manufactured. Explained to client about the process of finding a leak and the potential cost of repairs. Client is a general contractor and has friends that do HVAC. He is not interested in speaking with a comfort advisor but just wanted me to check refrigerant pressures. System is in the same condition as arrival. Thank you for always choosing Total Air
I returned to replace the thermostat wire throughout the entire system. System is now back up and running. I also recommended that the customer at another 2 pounds of refrigerant to the system as the data plate rating for subcoolcool is 10° and the current sub cooling was 8.4. The customer agreed and approved to move forward with that scope of work.
Membership maintenance. Performed full system inspection. Unable to flush drain line due to glued clean out. Checked all wiring. Blower wheel is heavily impacted with biological growth. Biological growth also found on evaporator coil/plastics and wiring to motor. Evaporator coil is eroding/rusting due to salt water in the air. Rust buildup beginning to clog drain pan. Condensing unit is also corroded/rusted. Took compressor and outdoor fan motor amp draw. Tested capacitor. Temperature split low 10°. Checked refrigerant pressures and temperatures. Major efficiency loss due to dirty fan and coil. Spoke to the customer about these recommendations for cleanings. Performed and clean on blower motor assembly. Evaporator coil. Vacuum drain line and clean out T. Installed pure air XUV light to prevent bio-growth from coming back.
Returned to replace the Compressor, defrost board, contactor and run capacitor, replaced compressor, defrost board, contactor and run capacitor, installed new filter dryer and charged system with 8 pounds of refrigerant, went to turn system on to test and found old thermostat is burned out and was informed to install the old thermostat that customer provided, I informed that there is a charge for customer provided thermostat, gave quote for customer provided thermostat and homeowner agreed, installed old thermostat provided and tested system but the blower motor was not coming on, tested indoor blower motor for unit number 2 and found that failed as well, quoted warranty blower motor and homeowner agreed, went to the supply house and got new blower motor and returned to replace and got system operational, ran system and checked and adjusted refrigerant pressures and temperatures and all is within manufacturing specifications at this time and system is operational at my departure. This
Called out today to perform a tune up on a 14 year old system. Checked all electronics and motor components to ensure equipment is operating properly. Checked filter Cleared drain line. Measured the temperature drop across the coil. Evaporator coil is heavily impacted with debris. Visibly showed the client that the blower capacitor has failed due to manufacture specifications. Tested float switch. Outside I checked refrigerant pressures. Noticed a burnt wire on the bottom of the contactor. Took amp draws. Filter drier is corroded. Gave options for preventative repairs and cleanings. Client has his house on the market and only wanted to take care of the burnt wire. Fixed wire and tightened all connections. Equipment is operating at this time. Thank you for always choosing Total Air!
Customer concerned about unit not cooling properly. Unit struggling to keep at unit temperature. Checked thermostat calibration and filter location. Customer has replaced filter. Checked blower motor operation and inspected equipment cabinet. Located the copper line has refrigerant oil on armaflex on suction line at air handler unit. Open air handler unit and inspected the area of evaporator coil. I have found evaporator coil is leaking refrigerant Checked refrigerant levels and check test start up components. The unit has signs of low refrigerant. Tested area with leak search and confirmed the evaporator coil is leaking and needs to be replaced. Manufacturer Amana Model # Avptc37c14ac Serial # 1811154719 Needs evaporator coil replacement warranty Warranty good till 12/28/2028 Explained to customer what I have found issues with air handler unit leaking refrigerant and needs coil to be replaced. Customer has mentioned the evaporator coil was replaced by performance air in July
Run new drain line pvc underneath home to outside of porch to green area. Extension of drain line underneath the home. Insulated the top half in the ac Air handler closet. Glued all fittings with water tight blue pvc glue and straps to keep drain line level. (Pictures taken) Performed ac tune. Cleaned vacuumed drain pan and drain line. Flushed drain line with water and primed drain line. Checked blower motor operation and inspected equipment cabinet. Customer has replaced filter. Checked thermostat calibration and discharge temperature. Cleaned and rinsed condenser coil and compressor deck. Checked refrigerant levels and check test start up components. The capacitor has tested good and working properly. The refrigerant levels are good and unit is cooling properly. Checked ductwork connections and inspected attic insulation. The attic insulation is good and tight attic makes it hard to see the ductwork connections. Recommend new germicidal uvc light to prevent biological growth in
04/24/24 - Upon arrival the float was tripped, not allowing the thermostat to come on. I’ve verified refrigerant pressures and refrigerant. Pressures are within specs. I ran the system for 20 minutes and it did not begin to ice up. I also verify the starting capacitor was within specs & it was reading 38/4mf. A clogged drain line with blockage (paper towels, see pics) was found. Evaporator coils have slight microbial growth development across the coils & the outdoor coils need a deep cleaning to remove blockage across the CU coils. Recommended signing up for our Air Care Membership which includes 2x system checks per year, 20% off quoted repairs, & priority calling. Also, replacing the outdated Air Scrubber bulb. Thank you for choosing Total Air…. REPAIRS PERFORMED TODAY - Chemical drain line treatment - Air Care Membership (PD n FULL $200 today) - Evaporator clean n place
Called out today due to no cooling. Upon arrival client stated that the condenser fan motor stopped running on Saturday. Checked all electronics and motor components. Condenser fan motor is seized and capacitor is low. Gave options for out of warranty repairs. Client approved repairs and we will order the motor. Delivery is quoted at 3-5 days. Client applied for financing through Kwik comfort. Reference # is 30726425 Office will be in contact with a timeline for repairs. Left system off at the disconnect to prevent further damage form occurring. Client declined preventative maintenance due to the age of the equipment. Thank you for always choosing Total Air!
Office, customer ordered eac pack. Photo of dimensions in ST. Notes: customer said unit has been running well. They will head north for summer and keep thermostat set at 79°. Membership is due for renewal (Senior) and customer will need replacement pack for EAC Filter. Summary: last visit replaced 1 UVC Bulb. Customer will hold off on replacing the other. Tested all electrical components, cleared drain line, and delta temp was within normal range of 18°. System is a 2011 cooling well at this time. I do suggest saving towards a new system so you’re ready when the time comes.