When my compressor went out due to a lightning strike Luke made a point of being there to diagnose the problem when it was convenient for me. Once it was determined that the compressor was done for, Luke gave me several options and answered all my questions so I could make an informed decision. Once I gave Luke my decision (a complete system replacement) it took just 1 day to get the equipment. The following day Luke showed up at 7:00 am as promised and worked all day to be sure I was cool again before he went home to his family. I can't say enough good things about Vander Voort Air. You will never regret working with Luke and Vander Voort Air.